Kathleen Commings
Insurance
Cuyahoga Falls,OH
Overview
38
38
years of professional experience
Work History
ATSC Technical Support Level 1
Allstate Insurance Company
03.2022 - Current
- Taking calls and chats from agents and customers
- Resolving technical issues and assisting getting into their online account and mobile app issues
- Finding ways to de-escalate a situation or escalate when necessary
- Filled out service requests with all information needed
- Opened web service requests to correct any issues
- Daily huddle meeting with co-workers and managers to stay on pace with changes
- Keeping Daily Adherence and metrics in good standing
ASIC Frontline Rep
Allstate Insurance Company
01.2013 - 03.2022
- chats with agents regarding policy and billing issues for customers
- Fill out Service request form with accuracy
- Problem solve to find a solution for customer
- Work on process improvements to increase agent customer satisfaction
- Resolve escalations as promptly as possible
- Expedite needed changes to policies via opening up requests
- Daily Huddles with co-workers and managers to discuss changes and helpful tips
- Adhere with good metrics across the board
Sr. Remittance Management Specialist
Allstate Insurance Company
01.2000 - 01.2013
- Worked on multiple lists and completes for deadlines
- Worked with co-workers to distribute daily work
- Completing service requests at a 99% - 100% quality
- Training co-workers on different tasks
- Multi tasking a variety of duties per day
- Evaluating if refund or bank fees can be reimbursed and process
- Contacts agents for needed information
Insurance Processing Specialist
Allstate Insurance Company
08.1985 - 01.2000
- Processing business applications at 95% to 100% accuracy
- Completes training materials for others with job aids using word and excel
- Attends and participates in meetings
- Working in compliance to audit processing
- Multi-tasking to complete deadlines
Education
High School Diploma -
Barberton High School
Barberton Ohio06.1982
Skills
Word experience
Excel experience
Chat Proficient
Multi Task
Adapt to change
Ability to learn new skills
Resolve Escalations
Problem Solver
Good oral and communication skills
Timeline
ATSC Technical Support Level 1
Allstate Insurance Company
03.2022 - Current
ASIC Frontline Rep
Allstate Insurance Company
01.2013 - 03.2022
Sr. Remittance Management Specialist
Allstate Insurance Company
01.2000 - 01.2013
Insurance Processing Specialist
Allstate Insurance Company
08.1985 - 01.2000
High School Diploma -
Barberton High School
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