Kathleen Connolly
Apache Junction,AZ
Summary
Dynamic Office Manager with a proven track record at City Wide Facility Solutions, excelling in customer service and organizational skills. Enhanced operational efficiency through streamlined processes and effective communication, while successfully managing onboarding and training initiatives. Recognized for maintaining confidentiality and fostering strong client relationships, contributing to a positive workplace culture.
Overview
20
20
years of professional experience
Work History
Office Manager
City Wide Facility Solutions
01.2015 - 06.2017
- Supported daily office operations by organizing schedules and managing appointments.
- Assisted in maintaining office supplies inventory and placing orders as needed.
- Collaborated with team members to ensure efficient communication and workflow.
- Prepared meeting materials and documented minutes for internal discussions.
- Learned office management software to streamline administrative tasks and improve efficiency.
- Assisted in onboarding new staff by providing necessary training resources and support.
- Coordinated logistics for company events, ensuring timely execution and participation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Inside Sales Coordinator/Customer Service Manager
Nippon Mining
11.1997 - 06.2005
- Managed daily order processing and ensured timely communication with clients.
- Coordinated sales team schedules and maintained accurate customer relationship management records.
- Assisted in the development of sales presentations and marketing materials for client meetings.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Trained new team members on company systems and sales practices to enhance onboarding experience.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Coordinated logistics for trade shows and events, increasing brand visibility within target markets.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Scheduled customer appointments for sales representatives on road or out of office.
- Participated in ongoing training programs to enhance industry knowledge and stay current on market trends.
- Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Handled complex client issues expertly by liaising between various internal departments such as finance or production teams when necessary.
- Ensured full compliance with all relevant regulations and company policies, safeguarding both internal and external stakeholder interests.
- Answered customers' questions regarding products, prices, and availability.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Developed and enforced policies and procedures for compliance with company policies.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Associate of Arts - Liberal
Ocean County College
Toms River, NJ05-1992
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Staff management
- Employee supervision
- Human resources
- Employee training
- Documentation and control
- Expense reporting
- Project management
- Technical support
- Banking operations
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Verbal and written communication
Timeline
Office Manager
City Wide Facility Solutions
01.2015 - 06.2017
Inside Sales Coordinator/Customer Service Manager
Nippon Mining
11.1997 - 06.2005
Associate of Arts - Liberal
Ocean County College
Similar Profiles
Mia McKayMia McKay
Sales Executive at City Wide Facility SolutionsSales Executive at City Wide Facility Solutions
Mia CastilloMia Castillo
Clerical at City Wide Facility Solutions - Inland EmpireClerical at City Wide Facility Solutions - Inland Empire
MaKayla McCroryMaKayla McCrory
Outside Account Executive at City Wide Facility SolutionsOutside Account Executive at City Wide Facility Solutions
Addisynn LewisAddisynn Lewis
House Cleaner at Self-employedHouse Cleaner at Self-employed
Luke HamiltonLuke Hamilton
Pool Maintenance Technician at Superstition MountainPool Maintenance Technician at Superstition Mountain