Kathleen Cook

Contracting Officer

Civil Service USAF

05.1981 - 05.2009

Responsible for 15M contract for Contract Management encompassing Airfield Taxiways and Airfield Runways, Maintenance of Equipment, Ground and Buildings, Purchasing, Fire, Supply, Property, Engineering and Security
Established Quality Control/Assurance Plan and Training for all government and contract employees, roughly 205 people.
Coordinated with post-award staff to advise on financial discrepancies, payment term violations, deliverable delays and security breaches.
Developed and integrated contract management templates, methods and processes to streamline agreements.
Served as lead negotiator and business contact for partner procurement process.
Used standard forms and templates based on individual circumstances, amending as necessary to keep contractual language relevant to evolve with revised standards.
Practiced risk mitigation strategies, drafting preventive contract terms and resolving disagreements during negotiations.
Organized and updated databases, records and other information resources.
Identified opportunities to streamline processes and improve office operations and efficiency.
Created reports, presentations and other materials for executive staff.
Negotiated and executed contracts on behalf of department.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Implemented project management techniques to overcome obstacles and increase team productivity and keep cost under control.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Built and managed processes for tracking and monitoring department performance.
Supported small business initiatives and compliance requirements.
Managed and reported subcontract status to leadership teams.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.