- Getting involved in local advocacy groups to promote positive change in the community
- DIY and Home Improvement
- Watching Movies and TV Shows
- Outdoor Recreation
- Volunteering
- Music
- Mindfulness Practices
- Animal Care
- Historical Exploration
- Growing herbs, vegetables, or fruits in home gardens
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
- Knitting and Crocheting
- Gardening
- Fundraising Events
- Reading
- Personal Development and Self-Improvement
Kathleen D. Cook
Oak Creek,WI
Summary
I am actively seeking a position with your company allowing me to use my skills in the field and expertise to an organization looking to grow.
Diligent [Desired Position] with solid foundation in providing compassionate patient care. Successfully managed daily living activities and ensured comfort and safety for clients. Demonstrated effective communication and empathy in assisting clients with personal needs.
Overview
56
56
years of professional experience
1
1
Certification
Work History
Regency Senior Community
11.2022 - 09.2025
- This position provides administrative support for the community.
- We are responsible for assisting residents and guests, performing clerical duties, coordinating information flow and completing projects as assigned.
- Essential responsibilities are: monitors, greets and interacts with direct residents, family members, guests and vendors in a professional and courteous manner.
- Answer internal and external telephone calls and guests entering the building.
- May also provide administrative support for other departments.
- Maintains building security, monitors security monitors.
- Manages mail and newspaper delivery.
- Manages the operation and maintenance of all office equipment and communication devices.
- Orders and maintains adequate inventory of office and community supplies.
- Makes appropriate 911 calls when needed.
- Assists the Lifestyle Enrichment department with registering residents for activities.
Health Aide
Veterans Administration Medical Center
10.2020 - 07.2022
- This position is a screener for the COVID-19 epidemic.
- I was assigned to the South entrance of the main hospital which was the employee entrance.
- We were to make sure the area was clean upon arrival.
- We set up the intake area at the entrance with sanitizer and mask to be available for the employees.
- Upon the door opening at 5:00 am we would proceed to check for employee credentials to make sure they were properly displaying their employee ID badges for entrance into the facility.
- Once approved, they would continue up the entrance ramp where they would get a thermal temperature.
- This is where I would read their scan on the computer.
- If their temperature was too high, myself or another team member would do another scan.
- If that also would read high. We would do thermal temperature reading.
- If another result turned out with high reading. Once again, we would do another reading.
- This would be an oral reading.
- If all results remained to HIGH, they would be refused entrance and would be given a phone number to call and they would have to be tested for COVID19.
- We documented all high readings.
- We provided masks for employees that did not have them Was they were a requirement.
- We also kept the area clean throughout the day as required.
- Currently we no longer screen for temperatures at the South entrance.
- I transferred to third shift and now work at the east entrance.
- On this shift we monitor the entrance activity such as patients going to the emergency room, early appointments for surgery and early clinic appointments.
- When staff come in for their shifts, we monitor them as to making sure they have their employee ID's.
- We also direct contractors to their destination.
- We keep a log book for patients coming in for surgery and also for patients' visitors li, following the patient visitor policy.
- On this shift we work directly with the AOD.
Night Auditor
Value Inn Motel
04.2020 - 10.2020
- Desk Clerk in charge of processing the daily audit reports for the General Manager, and the owner of the facility.
- Other responsibilities include checking in or out the motel guests, making reservations by phone for prospective clients.
- Keeping lobby area clean.
- Answering the phone and assisting guests with any possible situations that may occur.
- Also responsible for running the shift reports twice during the time frame and counting the cash drawer for accuracy.
Patient Care Assistant/Pharmacy Technician
Veterans Administration Medical Center
06.1969 - 07.2010
- When I started working at the Veterans Hospital, I came in as a Clerk Typist, my job was to fill in for employees on leave.
- I worked in several areas.
- My first area I worked in was the Laboratory where I typed up Autopsies.
- Two months later I was in the Mental Health Clinic. Where I would help with all the duties.
- Scheduling, checking in the patients, and obtaining the patients charts.
- Working alongside two other clerks.
- We also did clinic mailings and getting reports from the physicians to place in the patients charts, along with answering phone calls from patients and physicians.
- Once summer was over, I got my permanent position.
- I was a typist for the area at that time was called Reproductions.
- This was the area where we would print up the newsletters, posters, I would type the information on a special typewriter that had changeable metal plates to change the type, we would use special paper to do this.
- Now that is all done by computer and Medical Media, I did this for two years.
- From there I went to the Medical Administration Department and got a job working with the pharmacy typing Prescription labels for mailing out their medications.
- Here we would do the labels for the pharmacy, we were also responsible for contacting physicians for renewals.
- We also received prescriptions from Outside Fee Based Physicians.
- We also had to contact the physicians for clarification or to obtain new authorizations.
- We were responsible for taking the prescription labels and prescriptions to the Pharmacy for filling.
- We would also pick up the original prescriptions for filing once the prescription had been filled.
- I had this position for 3 years.
- I transferred to Comp and Pension.
- Here we would receive the Veterans original claim and schedule them for the appropriate appointments.
- We then would order their claim files and make sure the correct physician received it on the day of their exams.
- We then would collect all the necessary reports file them and send them to be processed.
- After 2 years, I transferred back to the Pharmacy.
- I was back typing labels, contacting Physicians for clarification.
- We now also had direct patient contact.
- The patients now came to our door and we processed their orders while they waited., along with doing the prescriptions for mailing.
- We were still responsible to collect the finished prescriptions and filing them in the correct file.
- We would also be contacted by patients by phone that wanted to order their medications to be mailed.
- There were 4 rotating files my letters were L-RI We would rotate who would answer the phone.
- We finally got computerized and we had to transfer all the records to the new system.
- After doing this for several years working different shifts I was given the opportunity for advancement.
Pharmacy Technician (Part-Time evenings)
Aurora Pharmacy
04.2006 - 01.2009
- I was responsible for greeting the customers entering their prescriptions into the computers, checking on their medical insurance., filling their prescriptions.
- Once the prescription is checked by the pharmacist, I was responsible for dispensing them at the dispensing window and ringing up the sale.
- I was also responsible for the stocking of the shelves in the evening to make sure the counters were clear when the store was closing and to make sure the store was clean.
- I would do all the filing and do the ordering of medications from our supplier so that they would arrive in timely manner.
Pharmacy Technician (Part-Time evenings)
Osco Pharmacy
08.1998 - 04.2006
- I greet new customers and I was responsible for entering new prescriptions in the computer.
- Filling prescriptions for the pharmacist approval.
- I was also responsible to call in our orders to our supplier for our medications every evening so our shipments would arrive in a timely manner.
- I would make sure the store was clean every evening.
- I was responsible to for all the filling at the end of the evening and also for the cash drawer as well.
Sales Associate (Part-Time)
Hancock Fabric
07.1986 - 07.1997
- I was responsible for working the sales floor as well as the register.
- I would help the customer with their sewing and crafting needs, whether it would be a question concerning measurement of placing a special order for fabrics.
- I also would do stocking of supplies when they would arrive.
- I would also be responsible for training new employees as my responsibilities increased.
Education
High School Diploma -
Pulaski High School
Milwaukee, WI06.1969
Skills
- Emotional support
- Report preparation
- Health records management
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Goal setting
- Professionalism
Affiliations
American Legion Auxiliary,
American Legion Riders
Knots of Love
Certification
Pharmacy Technician Certification Board
- [Area of certification] Training - [Timeframe]
- Certified Pharmacy Technician VA Hospital,
Interests
Timeline
Regency Senior Community
11.2022 - 09.2025
Health Aide
Veterans Administration Medical Center
10.2020 - 07.2022
Night Auditor
Value Inn Motel
04.2020 - 10.2020
Pharmacy Technician (Part-Time evenings)
Aurora Pharmacy
04.2006 - 01.2009
Pharmacy Technician (Part-Time evenings)
Osco Pharmacy
08.1998 - 04.2006
Sales Associate (Part-Time)
Hancock Fabric
07.1986 - 07.1997
High School Diploma -
Pulaski High School
Patient Care Assistant/Pharmacy Technician
Veterans Administration Medical Center
06.1969 - 07.2010
Personal Information
- Total Experience: over 43 years
- Visa Status: US Citizen
- Nationality: US Citizen
Salary
Open
Travel Preference
Light Travel
Awards
- Performance Award, 1979-02-23
- Performance Award, 1984-08-27
- Special Contribution Award, 2000-09-11
- Special Contribution Award, 2001-08-28
- Special Contribution Award, 2002-05-29
- Extra Mile Award, 2007-07-09
- Completion of American Legion Extension Institute, 2014-10-04
- Leadership, 2014-07-01
- Lady Rider of the Year, 2014-07-01
- Americanism Award, 2016-08-01
Performance Awards
Performance Award Veterans Hospital (2/23/1979, 8/27/1984)
Special Contribution Award (9/11/2000, 8/28/2001, 5/29/2001)
Extra Mile Award (7/0/2007
Completion of the American Legion Extension Institute 10/4/2014
Leadership course for the American Legion Auxiliary 7/2014
Lady rider of the Year for the American Legion Riders 7/2014
Americanism Award 8/2016