Kathleen Cordova
Encinitas,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Deli Clerk
Sprouts Farmer Market
10.2020 - 07.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Achieved and maintained a Food Handlers permit
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Licensed Massage Therapist
Self Employed
08.2018 - 08.2021
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Educated clients on benefits of massage therapy and importance of self-care.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Monitored client progress and adjusted massage techniques to best meet individual needs.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Researched new massage techniques and treatments.
Childcare Provider
Stephanie Kyle
10.2019 - 08.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged children to develop healthy social and emotional skills.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Server
Oreganos Pizza Bistro
10.2013 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
Education
Massage Therapy
Arizona School of Massage Therapy
Phoenix Arizona08.2018
Mountain Ridge High School
Glendale, AZ05.2011
Skills
- Food Preparation
- Cleanliness and Sanitation
- Product Rotation
- Food Safety Compliance
- Equipment Use
- Store and Brand Promotion
- Pricing and Shelf Labeling
- Food Safety Standards
- POS System Operation
- Cash Register Operation
- Interactive Communication Skills
- Flexible Schedule
- Work Area Maintenance
- Customer Service
Timeline
Deli Clerk
Sprouts Farmer Market
10.2020 - 07.2023
Childcare Provider
Stephanie Kyle
10.2019 - 08.2020
Licensed Massage Therapist
Self Employed
08.2018 - 08.2021
Server
Oreganos Pizza Bistro
10.2013 - 04.2019
Massage Therapy
Arizona School of Massage Therapy
Mountain Ridge High School
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