Kathleen Crowder
EMPORIA,VA
Summary
Dynamic Project Administrator at Saiia Construction with a proven track record in scheduling and planning, enhancing team productivity through streamlined documentation management. Adept at fostering community outreach and leading staff training initiatives, I excel in creating efficient workflows that drive project success and compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Administrator
Saiia Construction
09.2025 - Current
- Coordinated project schedules and timelines to ensure timely completion of construction projects.
- Assisted in maintaining project documentation and reports for accurate tracking of progress.
- Supported communication between project teams and stakeholders to facilitate smooth operations.
- Managed procurement processes by sourcing materials and coordinating deliveries effectively.
- Utilized project management software to monitor tasks and update status reports regularly.
- Facilitated onboarding of new staff by providing training on administrative procedures and tools.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Improved overall team performance by providing ongoing training opportunities in relevant skills and software tools.
- Developed and maintained positive relationships with clients and other stakeholders.
Housing Program Specialist
Southside Community Development & Housing
03.2023 - 08.2025
- Coordinated housing program applications and eligibility assessments for diverse community members.
- Facilitated workshops on housing resources and financial literacy for program participants.
- Developed and maintained relationships with local landlords to expand affordable housing options.
- Streamlined application processing procedures to improve efficiency and reduce wait times.
- Conducted regular outreach initiatives to promote housing programs within underserved populations.
- Analyzed participant feedback to enhance service delivery and program effectiveness.
- Collaborated with social services agencies to provide comprehensive support for clients' needs.
- Fostered communication with stakeholders to explain program guidelines and provide client status updates.
- Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation.
- Explained criteria for public housing and assisted eligible low-income families with application process.
- Conducted thorough eligibility assessments, ensuring only qualified applicants were admitted into the program.
- Spearheaded interviews with residents to determine rent increases, changes and credits.
- Enhanced community relations by collaborating with local organizations to promote awareness of housing programs.
- Participated in ongoing professional development opportunities to remain current on industry trends and best practices in affordable housing administration.
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Provided pre-purchase counseling to educate clients on home-buying process.
- Provided exceptional customer service, addressing inquiries from both tenants and landlords in a professional manner.
- Ensured compliance with federal regulations, maintaining accurate records and documentation for audits.
- Scheduled and guided resident briefings to communicate admissions and moving details.
- Assisted with budget planning and financial oversight of program operations for optimal resource allocation across projects.
- Maintained database of housing resources, landlords and management companies.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
Financial Counselor
Southside Community Development & Housing
03.2023 - 08.2025
- Educated clients on financial literacy and budgeting techniques to enhance money management skills.
- Developed personalized financial plans addressing client needs and goals for sustainable financial health.
- Assisted clients in navigating housing assistance programs, maximizing available resources for stability.
- Coordinated workshops on credit repair strategies, fostering community engagement and knowledge sharing.
- Analyzed client financial situations, providing tailored recommendations for debt reduction and savings growth.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
- Acted as an advocate for clients during creditor negotiations, working towards mutually beneficial agreements that facilitated debt resolution.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Assessed client financial situation and explored background through one-on-one interview process.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Improved client financial stability by assessing their financial situations and developing tailored plans.
- Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
- Enhanced financial literacy for individuals and families by conducting educational workshops on budgeting, credit management, and savings.
- Collaborated with other professionals to provide comprehensive financial counseling services, addressing all aspects of a client''s financial life.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
- Facilitated new client onboarding process and investment account setup.
Community Engagement Coordinator
Greensville County Public Schools
01.2019 - 03.2022
- Developed and implemented community outreach programs to enhance student engagement.
- Coordinated volunteer initiatives, fostering partnerships with local organizations and stakeholders.
- Created promotional materials for events, increasing visibility and participation among families.
- Facilitated workshops and training sessions for staff on community engagement strategies.
- Evaluated program effectiveness through surveys and feedback, refining approaches for improvement.
- Led efforts to increase parent involvement in school activities through targeted communication campaigns.
- Managed social media platforms to promote school events and strengthen community ties.
- Collaborated with educators to integrate community resources into classroom learning experiences.
- Conducted analysis of community needs and resources to support strategic plans.
- Assisted with business communications via email, social media and mailings.
- Evaluated donation and sponsorship requests and made funding recommendations.
- Delivered high-level administrative support to board during regular operations and special meetings.
- Developed classes and events fostering loyalty and educating groups about offerings.
- Promoted diversity inclusion initiatives actively reaching out to underrepresented groups within target communities ensuring equal opportunities for engagement participation.
- Established new partnerships with local businesses, schools, and nonprofits to further expand community engagement efforts.
- Fostered a culture of continuous learning within the team by sharing industry best practices and encouraging knowledge sharing among colleagues.
- Boosted volunteer recruitment efforts by developing targeted marketing campaigns and hosting informational sessions.
- Developed comprehensive reports for senior management detailing project progress, achievements, challenges faced, and recommendations for future improvements.
- Organized training workshops for staff members involved in community outreach activities to enhance their skills and knowledge in areas such as communication techniques or cultural sensitivity issues.
- Improved event attendance rates by strategically planning, promoting, and managing community events.
Benefits Program Specialist III
Department of Social Services
09.2014 - 01.2019
- Analyzed benefit program data to ensure compliance with regulations and organizational policies.
- Developed and implemented training materials for staff to enhance understanding of benefit programs.
- Coordinated communication between departments to streamline benefit enrollment processes.
- Conducted outreach initiatives to educate beneficiaries on available programs and services.
- Reviewed applications for accuracy and completeness, ensuring timely processing of benefits.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement.
- Analyzed trends in employee benefit usage data, identifying opportunities for cost savings while maintaining a robust offering package.
- Served as a liaison between employees and insurance providers, resolving issues promptly and effectively advocating for the needs of the workforce.
Education
Associate of Applied Science - Business Administration
University of Phoenix
Tempe, AZ06-2006
Skills
- Scheduling and planning
- Documentation management
- Project reporting
- Compliance management
- Staff leadership and direction
- Meeting facilitation
- Motivational skills
- Community Outreach
- Event planning
- Recruiting, hiring and onboarding
Certification
OSHA-10
Train the Trainer
Calculations for Housing Counselors
Hybrid HUD Certification Prep
Discovering & Maximizing Your Coaching Superpowers Webinar
Board Certified Credit Consultant-CCA
Timeline
Project Administrator
Saiia Construction
09.2025 - Current
Housing Program Specialist
Southside Community Development & Housing
03.2023 - 08.2025
Financial Counselor
Southside Community Development & Housing
03.2023 - 08.2025
Community Engagement Coordinator
Greensville County Public Schools
01.2019 - 03.2022
Benefits Program Specialist III
Department of Social Services
09.2014 - 01.2019
Associate of Applied Science - Business Administration
University of Phoenix