KATHLEEN CRUMP
RICHMOND,TX
Summary
Dynamic Insurance Verification Specialist with a proven track record at Medical E Bill, excelling in HIPAA compliance and patient confidentiality. Recognized for meticulous attention to detail and exceptional communication skills, ensuring timely verification of insurance benefits and enhancing patient experience. Committed to fostering trust and accuracy in sensitive healthcare environments.
Insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Overview
25
25
years of professional experience
Work History
INSURANCE VERIFICATION SPECIALIST
MEDICAL E BILL
03.2020 - Current
- Ensures compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assures timely verification of insurance benefits prior to patient procedures or appointments. Approximately up to 80 patients per day
- Update patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
CONCIERGE
GREATWOOD AT SUGAR LAND
12.2019 - 05.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisting residents with emergencies when working overnight.
FRONT DESK REC
DR. GREGORY SHANNON
03.2017 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Verify patient insurance benefits to confirm collection amounts. Collect any payments due for office visits and upcoming procedures.
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
Timeline
INSURANCE VERIFICATION SPECIALIST - MEDICAL E BILL
03.2020 - Current
CONCIERGE - GREATWOOD AT SUGAR LAND
12.2019 - 05.2022
FRONT DESK REC - DR. GREGORY SHANNON
03.2017 - 05.2019
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