Kathleen Davenport

• Serve as strategic partner to the President of a multinational real estate enterprise, supporting executive priorities and cross-functional initiatives across global markets
• Simultaneously act as Chief of Staff for Canadian operations, overseeing regional alignment, project execution, and leadership support
• Own complex calendaring, international travel arrangements, and executive-level communication for two high-impact roles
• Lead the coordination of strategic initiatives across U.S
• And Canadian teams, integrating project management tools (Asana) to track deliverables and improve collaboration
• Plan and facilitate leadership off-sites, regional training events, and team all-hands meetings across multiple time zones
• Manage confidential documentation, stakeholder relations, and internal communications for the President and regional executives
• Oversee vendor negotiations, budget management exceeding $1M annually, and long-term operational planning across both entities
• Act as a central liaison between headquarters and Canadian regional leadership to ensure operational continuity, goal alignment, and effective execution of strategic priorities
• Organized and coordinated conferences and monthly meetings.
• Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
• Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
• Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals.
• Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
• Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
• Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.

• Served as Executive Assistant and EOS Integrator to the CEO across multiple ventures, acting as a strategic gatekeeper and trusted liaison with internal and external stakeholders
• Managed complex, concurrent calendars and ensured seamless execution of priorities
• Implemented EOS-based structures, including KPIs, performance dashboards, and team accountability systems
• Directed recruiting, onboarding, and HR compliance, and collaborated with outside accountants and legal advisors
• Led CRM and project management tool integration to streamline operations and align team efforts
• Oversaw a variety of personal and business-related tasks, ensuring executive focus and efficiency
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Fostered positive work environment, organizing team-building activities and events.

Managed daily operations and team oversight for a high-end kitchen and bath showroom, ensuring alignment with brand standards and operational excellence.

Built strong relationships with vendors and service providers to support timely fulfillment and exceptional customer service.

Recruited, trained, and mentored new design consultants in Salesforce, Eclipse, and sales techniques—resulting in improved onboarding efficiency and team confidence.

Streamlined inventory processes in alignment with demand projections, contributing to a 15% improvement in order accuracy and budget alignment.

Promoted customer loyalty and satisfaction by guiding clients through purchasing decisions and resolving service issues effectively.

Created and refined employee goals and operational procedures to enhance productivity and accountability across the team.

Led training on customer service best practices, resulting in a 20% reduction in escalated complaints.

Assisted clients both in-store and through e-service channels, supporting average monthly sales of over $150K.

Reviewed sales trends and performance reports to inform floor planning and adjust sales strategies based on emerging customer preferences.

• Directed daily store operations and enforced internal policies to maintain high levels of efficiency, compliance, and service quality.
  
  Leveraged performance metrics to evaluate and adjust processes, resulting in a 25% improvement in job turnaround times.
  
  Monitored profit and loss statements monthly, maintaining positive margins and contributing to a 10% year-over-year increase in profitability.
  
  Managed a $1M+ annual budget, successfully reducing overhead by optimizing supply ordering and workforce scheduling.
  
  Facilitated weekly team meetings to align staff on promotions, new offerings, and service standards.
  
  Coached and developed a team of 12 employees, fostering a performance-driven culture that improved team retention and service consistency.
  
  Provided hands-on customer support, resolving issues quickly and maintaining a 95% satisfaction rate.
  
  Designed efficient scheduling practices to match staffing with service needs, decreasing labor costs while maintaining service standards.

• Oversaw all aspects of daily operations for a luxury retail showroom, warehouse, and delivery service, managing a cross-functional team of 20+ employees and consistently exceeding performance benchmarks.
  
  Led and designed multiple high-end residential and commercial interior projects valued at over $1M each, with total project involvement exceeding $15M+ during tenure.
  
  Recruited, trained, and developed new design consultants in client relationship management, design software, and sales techniques—contributing to a 25% increase in team productivity and project close rate.
  
  Streamlined inventory processes and purchasing systems, reducing overstock by 20% and improving order accuracy in coordination with warehouse operations.
  
  Delivered exceptional customer experiences both in-store and via digital channels, supporting an average monthly sales volume of $250K+ and contributing to strong client retention.
  
  Established performance goals and implemented structured coaching, which improved team KPIs across sales, service, and fulfillment.
  
  Conducted monthly staff development sessions focused on client service, resulting in a 30% decrease in customer escalations and consistently high customer satisfaction ratings.
  
  Analyzed weekly sales and trend reports to optimize merchandising and buying strategies, helping the business outperform regional competitors in both growth and profitability.