Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kathleen David

Randolph,MA

Summary

Dedicated and results-driven professional with a successful career transition from a Certified Medical assistant to Information Technology, specializing in Business Intelligence. With seven years of experience in medical assistance, I developed a strong foundation in patient care, organizational skills, and attention to detail. Leveraging this background, I pursued a career shift to IT, where I honed my data analysis, reporting, and technology integration skills. Passionate about leveraging my diverse skill set and experience in both healthcare and IT to drive innovation and efficiency in Business Intelligence. Seeking opportunities to further develop my expertise while contributing to the success of a dynamic organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Cross Country HealthCare
06.2017 - Current
  • Provided exceptional patient care, ensuring comfort and well-being
  • Managed medical records and administrative tasks efficiently
  • Demonstrated strong communication skills in a fast-paced healthcare environment
  • Collaborated with healthcare professionals to ensure accurate and timely patient care
  • Obtain patient history and vital signs
  • Familiar with eClinicalWorks, Athena, and Epic EMS
  • Complete appropriate charting
  • Perform injections, rapid strep testing, urine dipsticks, finger sticks, pregnancy testing, fecal occult blood testing, phlebotomy, and EKG.

Business Intelligence Analyst

UMB internship
01.2023 - 01.2024
  • Developed and maintained business intelligence dashboards using Tableau, providing key insights for decision-making
  • Conducted data analysis and interpretation to identify trends and patterns, contributing to strategic planning
  • Utilized SQL queries to extract and manipulate data from various databases
  • Collaborated with cross-functional teams to implement BI solutions tailored to business needs
  • Provided technical support and training to end-users, ensuring smooth adoption of BI tools.

Education

MBA - Business Analytics Program

Southern New Hampshire University
Hooksett, NH
12-2025

Computer Information System, Business intelligence -

The University of Massachusetts Boston
Boston, MA
05.2024

Skills

  • Data Analysis
  • Database Management
  • Communication Skills
  • Business Intelligence Tools (eg, Tableau, Power BI)
  • SQL Querying
  • Data Visualization
  • Statistical Analysis
  • Technical Troubleshooting
  • Project Management
  • Team Collaboration
  • Customer Service
  • Programming (Linux, Python, JavaScript)
  • Medical terminology knowledge
  • Patient Scheduling
  • HIPAA Compliance

Certification

  • Tableau Desktop
  • Comptia+
  • Microsoft Excel, Word, and Powerpoint

Languages

Haitian Creole
Native or Bilingual

Timeline

Business Intelligence Analyst

UMB internship
01.2023 - 01.2024

Medical Assistant

Cross Country HealthCare
06.2017 - Current

Computer Information System, Business intelligence -

The University of Massachusetts Boston

MBA - Business Analytics Program

Southern New Hampshire University
Kathleen David