Kathleen Davis
Milan,IN
Summary
Dedicated professional with extensive experience in childcare and education, notably at Milan Elementary School. Skilled in supportive listening and problem-solving, I foster positive environments and enhance student engagement. Proven ability to manage diverse needs and maintain safety, while effectively collaborating with teams to achieve successful outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Childcare Provider
Self-employeed
06.2023 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Paraprofessional
Milan Elementary School
08.2021 - 05.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Direct Support Professional
New Horizons Rehabilitation Services
10.2020 - 07.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
Menards
01.2017 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN05-2011
Skills
- Supportive listening
- Encouragement techniques
- Multitasking Abilities
- Time management
- Problem-solving
- Microsoft office
- Staff scheduling
- Teamwork and collaboration
Timeline
Childcare Provider
Self-employeed
06.2023 - Current
Paraprofessional
Milan Elementary School
08.2021 - 05.2023
Direct Support Professional
New Horizons Rehabilitation Services
10.2020 - 07.2021
Customer Service Representative
Menards
01.2017 - 06.2020
High School Diploma -
Perry Meridian High School
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