Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ignacio Arteaga

Sunland,CA

Summary

Positive and upbeat customer service team member experienced in connecting calls, answering location requests, and providing roadside assistance. Strong communicator with good people skills, a self-motivated mindset and a superior work ethic.

Organized Forklift driver experienced in safely moving materials in high-volume warehouse environments. Strong knowledge of inventory management as well as shipping and receiving procedures. Ambitious and hardworking with drive to deliver top-quality results. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have a lot of different skills and experience I also work in fast food Not only can I cook I am experienced in customer relations I am a team leader with a strong work ethic. Ambitious, career-focused job seeker, anxious to obtain an entry-level warehouse position to help launch career while achieving company goals.

Overview

6
6
years of professional experience

Work History

Roadside Assistance

Mario's Road Service
Los Angeles, CA
01.2023 - 01.2024
  • Jump Start
  • Tire Change
  • Tire Patch
  • Fill Tires With Air
  • Transmission Adjustments
  • Changing The seal
  • Changed regular breaks as well as Air Breaks
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Forklift Operator

Select Staffing Agency
Los Angeles, CA
02.2021 - 07.2022
  • Forklift Driver
  • Stand Up Forklift Driver
  • Reconciliation
  • Transfer Merchandise
  • Inspect Product
  • Conserve Product
  • Input In System
  • Transfer In System
  • Quality Control
  • Process Control
  • Acceptance Sampling
  • Product Quality Control
  • Assisted in the loading and unloading of goods from trucks, containers using forklift.
  • Inspected loads before lifting to determine weight distribution and stability.

Cook

Wingstop
Sylmar, CA
11.2020 - 03.2021
  • Cook
  • Prep
  • Inventory Control Standards
  • Ensure Store Policies Are Followed
  • safety
  • Maintain Standard Cleanliness
  • Bake
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ordered supplies as needed for the kitchen.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Monitored stock levels of food items and ordered more when necessary.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Stocker

Vons Grocery Store
Los Angeles, CA
06.2020 - 07.2020
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.
  • Assisted with store displays and window dressing as needed.
  • Provided customer service by answering questions about product location, price and availability.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Removed outdated products from shelves in accordance with company policy.
  • Sorted returned merchandise for restocking or disposal.
  • Packed boxes for shipment using appropriate packing materials.
  • Verified Packing Slips
  • Track merchandise
  • Inspect shipments
  • Night crew
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays to meet company policies.
  • Lifted materials of varied weights on regular basis.

Cashier

99 Cents Only
Los Angeles, CA
01.2018 - 06.2020
  • Night stocker
  • Day stocker
  • Cashier
  • Forklift driver
  • Offload trucks
  • Load trucks
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Sales Associate

Assurance Wireless
Los Angeles, CA
01.2019 - 01.2020
  • Good negotiation skill
  • Presentation skills
  • Outstanding oral
  • Good communication skills
  • Superior initiative
  • Telephone sales experience
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.

Education

Camino High School 1995-1999
Woodland Hills, CA

Skills

  • Direct Sales
  • De-Escalation Techniques
  • Promotional Support
  • Customer Service
  • Order Processing
  • Adaptability and Flexibility
  • Product Education
  • Product Recommendations
  • Problem-Solving Abilities
  • Reliability
  • POS Systems and Ordering Platforms
  • Decision-Making
  • In-Store Support
  • Teamwork and Collaboration
  • Merchandise Orders and Exchanges
  • [Language] Fluency Spanish & English
  • Customer Relations
  • Calm Under Pressure
  • Professionalism
  • Task Prioritization
  • Calm and Professional Under Pressure
  • Customer Service Excellence
  • Sales Expertise
  • Product Sales
  • Understanding Customer Needs
  • Effective Communication
  • Professional Demeanor
  • Shipping and Receiving Understanding
  • Professional Phone Voice

Timeline

Roadside Assistance

Mario's Road Service
01.2023 - 01.2024

Forklift Operator

Select Staffing Agency
02.2021 - 07.2022

Cook

Wingstop
11.2020 - 03.2021

Stocker

Vons Grocery Store
06.2020 - 07.2020

Sales Associate

Assurance Wireless
01.2019 - 01.2020

Cashier

99 Cents Only
01.2018 - 06.2020

Camino High School 1995-1999

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Ignacio Arteaga