KATHLEEN DEL VALLE
COLUMBUS,OH
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
4
4
years of professional experience
Work History
Liaison/Trainer
Ohio ENT & Allergy
01.2022 - Current
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Train new employees for the position of Surgery Liaison.
- Schedule surgeries and appointments for multiple physicians.
- Fill in as Care Coordinator where coverage is needed.
- Manage Inspire patients from beginning of procedure process to remote activation appointment.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Collected and analyzed data to identify trends and opportunities for improvement.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Staff Credentialing Assistant
Brooks Rehabilitation Hospital
05.2021 - 07.2021
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Received and evaluated applications to look for missing and inaccurate information.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Verified education, certifications, and hospital affiliations for all medical providers requesting hospital access.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Responded to employee inquiries regarding benefits and other HR topics.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Receptionist
Smiles On Riverside
01.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Assistant/ Insurance Claims Assistant
J. Rivas Dental
08.2019 - 10.2020
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Monitored claims processing trends to identify potential areas of improvement.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Modified, updated and processed existing policies.
Education
Health Administration
University of North Florida
Jacksonville, FL05.2021
Minor in Leadership
University of North Florida
Jacksonville, FL05.2020
Skills
- High-Pressure Environments
- Data Analysis
- Policy and Procedure Implementation
- Community Outreach
- Resource Advocacy
- Report Generation
- Transfer Procedures
- Multidisciplinary Collaboration
- Complex Problems Analysis
- Verbal and Written Communication
- Team Collaboration
- Customer Satisfaction
- Customer Experience
- Data Communications
- Client Relationships
- Organizational Standards
- Team Support
- Office Supplies and Inventory
Languages
Spanish
Professional Working
Timeline
Liaison/Trainer
Ohio ENT & Allergy
01.2022 - Current
Staff Credentialing Assistant
Brooks Rehabilitation Hospital
05.2021 - 07.2021
Receptionist
Smiles On Riverside
01.2020 - 03.2021
Assistant/ Insurance Claims Assistant
J. Rivas Dental
08.2019 - 10.2020
Health Administration
University of North Florida
Minor in Leadership
University of North Florida
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