Kathleen DeVries
Felton,US
Summary
Very dependable. Hard worker! Very knowledgeable in the restaurant industry but always willing to learn and acquire new skills needed for any position. Would like to obtain a position where I can use my personal and professional experiences to make a difference.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Banquet Captain/Server
PROSPECT BAY COUNTRY CLUB
Grasonville, MD
08.2021 - 01.2023
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Prepared and reviewed event budgets with clients and negotiated pricing.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
Hotel server
Chesapeake Inn
Stevensville, MD
10.2016 - 05.2017
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Brand Ambassador
G&g distributor
Centreville, MD
05.2010 - 02.2016
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Managed relationships with vendors involved in promotional activities.
- Provided customer service support during promotional events or when needed.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
- Increased sales and brand awareness through face-to-face marketing.
- Developed and maintained relationships with local businesses and organizations for brand partnerships.
Banquet Server/Bartender
silver swan bayside
01.2014 - 01.2016
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served beverages and appetizers to guests in an efficient manner.
- Provided refills on drinks as requested by customers.
- Organized payment transactions accurately while providing excellent customer service.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
Server
Hemingways
01.2011 - 01.2015
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
Harry's On The Green
01.2006 - 01.2013
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
Receptionist
swan cove day spa
Kent Island, MD
05.2010 - 01.2012
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Certification in Automotive Technician -
VFC-VR
01.2024
esthetician/makeup artist -
Chesapeake school of esthetics
05-2012
General Studies -
Chesapeake College
06-2010
Skills
- Bartending
- Retail
- Sales
- Sales
- Marketing
- Exceptional time management skills
- Advanced complex problem solving skills
- Strong communication skills
- Customer service-driven
- Collaboration and Teamwork
Certification
- Esthetician, 01/01/12, 12/31/16
- TIPS Certified, 04/01/19, Present
- VFC-VR Auto mechanic training certification
Timeline
Banquet Captain/Server
PROSPECT BAY COUNTRY CLUB
08.2021 - 01.2023
Hotel server
Chesapeake Inn
10.2016 - 05.2017
Banquet Server/Bartender
silver swan bayside
01.2014 - 01.2016
Server
Hemingways
01.2011 - 01.2015
Brand Ambassador
G&g distributor
05.2010 - 02.2016
Receptionist
swan cove day spa
05.2010 - 01.2012
Server
Harry's On The Green
01.2006 - 01.2013
Certification in Automotive Technician -
VFC-VR
esthetician/makeup artist -
Chesapeake school of esthetics
General Studies -
Chesapeake College