Kathleen Dickey
Overview
15
15
years of professional experience
Work History
Senior Human Resources Consultant
Springfield Clinic
04.2022 - 05.2025
- Responsible for all Leadership Development initiatives for over 220 leaders annually.
- Created, implemented and managed the LEAD Sc New Leader Pathway with 75 participants between 2023 - 2025. Facilitated New Leader Orientation.
- Instructed multiple Leadership Development classes including Fierce Conversations, Visibility and Accessibility, Strategic Speed and Intentional Communications to over 300 learners. Certified Fierce Conversations facilitator.
- Implemented and managed Leader Edge, a high potential manager to director pathway program. Highlights from program include; created a Leadership Think Tank group, brought Dale Carnegie to the organization 5 times due to overwhelming response, held bi-monthly cohort meetings, consulted cohort on their Capstone project, and hosted round table discussions that include members of Administration and Senior Leadership.
- Responsible for Executive and Director onboarding.
- Designed, managed and facilitated Monthly Leadership Symposiums with an average of 65 learners per month. Partnered with stakeholders in the organization to bring important information and training to leaders in a fun and interactive way.
- Successfully managed Talent Review process for all Springfield Clinic Directors. Partnered with Executives on development plans for reporting Directors.
- Consulted for multiple initiatives including Operations Manager Rotational Program, LEAD Sc Podcast and annual Leadership Summit.
- Created and facilitated multiple leadership educations such as performance evaluation process and managing hybrid teams.
Store Manager
The North Face
04.2018 - 10.2021
- Responsible for day-to-day sales and operations for a $1 million business. Managed P&L statement to maximize 4-wall profitability.
- Recruited for all store levels. Networked with local businesses, retail connections and on social media. Led and trained staff on sales floor recruitment. Experienced in full life cycle recruiting.
- Hired, on-boarded and trained all new employees. Hiring up to 6 associates a month.
- Assisted Community Events Leader to create and host localized events to align with brand initiatives on a bi-monthly basis. Planned and organized quarterly community service events for employees and members of the community. Store was 1 of 3 community focused stores in the company.
- Provided consistent coaching, customer experience training and people development on a daily basis for a team of up to 18 people. Planned and hosted weekly leadership meetings. Four direct reports were promoted to next level opportunities.
- Drove customer engagement and brand loyalty by increasing store enrollment in company's loyalty program by 170%. Store was recipient of the 2020 VIPeak Award.
- Increased store's omni-channel business year after year. Produced double digit growth in IPAD, BOPIS, SFS, STS, and e-com sales. First store in the company to start the execution of e-commerce orders at the store level.
General Manager
A|X Armani Exchange- Giorgio Armani Corporation
04.2016 - 04.2018
- In August 2016, was promoted to General Manager of the 2nd highest volume store in the district, located on Chicago's Magnificent Mile.
- Responsible for 3 different store locations during span of employment, totaling in $1 to $1.75 million in business, per store. Store exceeded sales goals 3 out of 5 years.
- Mentored and trained Store Managers at other A|X locations.
- Invested in training and development of staff of up to 30 employees. Promoted over 10 direct reports into bigger roles within the company
- Managed and executed full life cycle recruitment at each location. Hiring and training up to 25 new employees during peak shopping season. Assisted other stores with recruitment and hiring.
- Traveled to other stores within the company to support with performance, hiring, training and driving sales.
Store Manager
A|X Armani Exchange- Giorgio Armani Corporation
07.2014 - 08.2016
- In July 2014, was promoted to the Orland Square, in Orland Park, IL location, which was a higher volume store.
Store Manager
A|X Armani Exchange- Giorgio Armani Corporation
06.2013 - 07.2014
- In June 2013, was promoted to Store Manager of the Old Orchard, in Skokie, IL location.
Associate Manager
A|X Armani Exchange- Giorgio Armani Corporation
01.2013 - 06.2013
- In January 2013, was promoted to Associate Manager at the Shops of North Bridge, located on Chicago's Magnificent Mile.
- Managed the women's collection, which accounted for over 45% of the store's annual sales. Implemented all company directives for visual merchandising.
- Analyzed sales data, assessed trends and identified top performing items to drive total store sales. Created reporting on findings on a weekly basis.
Assistant Manager
A|X Armani Exchange- Giorgio Armani Corporation
09.2011 - 01.2013
- Aided with the store opening of the Water Tower Place location and was an integral part of management team.
- Critical team member in recruitment and training of new hires. Hiring up to 10 associates a month.
- Created a staff culture around the client relationship, maximizing productivity and sales incentives.
Assistant Manager
The Buckle
05.2011 - 09.2011
- Ensured the highest level of customer service was provided in the store by setting an example with continuous customer interaction and maintaining personal sales goals.
- Reviewed retail KPI knowledge to make strategic business decisions and drive for store's sales targets.
- Planned, executed and maintained visual merchandising standards.
Lead Receptionist/ Key Holder
BJ Grand Salon and Spa
09.2010 - 05.2011
- Ensured the highest level of customer service was provided in the store by setting an example with continuous customer interaction and maintaining personal sales goals.
- Reviewed retail KPI knowledge to make strategic business decisions and drive for store's sales targets.
- Planned, executed and maintained visual merchandising standards.
Education
Bachelor of Science (B.S.) - Fashion Merchandising
Southern Illinois University
Carbondale, IL05.2010
Skills
- Learning and Development
- Leadership
- Microsoft Office Applications
- Oracle Learning Management System
- Succession Planning
- Course Design
- Onboarding
- Certified Fierce Conversations Facilitator
- Retail Sales Operations
- Full Life Cycle Recruitment
- Payroll Management
- Business Acumen
Timeline
Senior Human Resources Consultant
Springfield Clinic
04.2022 - 05.2025
Store Manager
The North Face
04.2018 - 10.2021
General Manager
A|X Armani Exchange- Giorgio Armani Corporation
04.2016 - 04.2018
Store Manager
A|X Armani Exchange- Giorgio Armani Corporation
07.2014 - 08.2016
Store Manager
A|X Armani Exchange- Giorgio Armani Corporation
06.2013 - 07.2014
Associate Manager
A|X Armani Exchange- Giorgio Armani Corporation
01.2013 - 06.2013
Assistant Manager
A|X Armani Exchange- Giorgio Armani Corporation
09.2011 - 01.2013
Assistant Manager
The Buckle
05.2011 - 09.2011
Lead Receptionist/ Key Holder
BJ Grand Salon and Spa
09.2010 - 05.2011
Bachelor of Science (B.S.) - Fashion Merchandising
Southern Illinois University
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