Kathleen Dixon
Plano,TX
Summary
Accomplished Regional Vice President of Sales and Operations at Atria Senior Living, adept in multi-state operations and team building. Spearheaded the launch of five communities, achieving over 90% occupancy and surpassing sales KPIs. Recognized for exceptional leadership and operational excellence, with a proven track record in revenue growth and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Regional Vice President of Sales and Operations
Atria Senior Living
Dallas, TX
04.2019 - 12.2023
- Orchestrated the successful launch and scale-up of five new communities, steering a leadership team of 10 to strategic success and organizational objectives
- Led a division across six states, 32 Communities with an est
- Budget of $300 million, guiding four Regional Vice Presidents to exceed in operational efficiency, occupancy goals, customer satisfaction, employee development, and Sales KPIs
- Secured the highest number of new resident move-ins in 2019, with a peak in net move-ins during 2022
- Ensured full occupancy in Memory Care units within 80% of Midwest communities, achieving 100% overall occupancy
- Sustained over 90% occupancy in established communities and proactively increased occupancy in communities under three years old
District General Manager
Block Advisors- H&R Block
St. Louis, MO
01.2018 - 01.2019
- Led targeted hiring for key roles, initiated marketing campaigns with vendors and neighboring businesses, and hosted successful events, cultivating a team-focused and performance-oriented culture
- Provided regular training on the latest tax regulations and innovative financial products
- Managed a regional network of 21 offices, supervising a diverse team of 13 managers, 129 tax experts, and 20 support staff
District Manager
Toys R Us
St. Louis, MO
01.2007 - 01.2018
- Led 14 Store Managers and Assistant Managers with a $55 million budget
- Set up and certified training stores, leading to more in-house promotions and improved leadership skills across 15 locations
- Recognized for the Big Wig Award for exceptional customer service, noted for cost-effective operations, and received the Bay Accuracy Award for outstanding process efficiency
Education
Bachelor of Arts - Economics and Asian Studies
Mary Baldwin University
Skills
- Multi-State Operations
- Sales Management
- Budget Optimization
- Team Building
- Operational Excellence
- Revenue Growth
- Customer Satisfaction
- New Business Launch
- Occupancy Management
- Cost Reduction
- Marketing Strategies
- Financial Planning
- Performance Analytics
- Talent Acquisition
- Change Management
- Process Improvement
- Regulatory Compliance
- Crisis Management
- Training Program Development
- P&L Management
- Organizational Scaling
Volunteer
- City House, Preston Trail Community, Mentorship FISD ElementarySchool
Timeline
Regional Vice President of Sales and Operations
Atria Senior Living
04.2019 - 12.2023
District General Manager
Block Advisors- H&R Block
01.2018 - 01.2019
District Manager
Toys R Us
01.2007 - 01.2018
Bachelor of Arts - Economics and Asian Studies
Mary Baldwin University
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