Kathleen Donald
Kingston,NY
Summary
Results-driven professional with a robust work ethic and adaptability, recognized for outstanding interpersonal and customer service skills. Proven ability to manage tasks independently while rapidly acquiring new competencies. Dedicated to tackling new challenges to drive impactful results.
Overview
13
13
years of professional experience
Work History
Automotive Sales Professional
Romeo Nissan
Kingston, NY
05.2024 - Current
- Provided detailed product information to customers, including presentation demonstrations, prices, and availability.
- Negotiated deals and handled complaints or objections.
- Maintained accurate records of all sales activities in the CRM system.
- Managed appointment setting, cancellations, and rescheduling for my clients.
Business Development Manager
Romeo Nissan
Kingston , NY
11.2023 - 04.2024
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Drafted proposals for prospects in response to their requests for information.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and trained new employees to meet job requirements.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented CRM strategies to improve customer engagement and retention.
Business Development Director/Finance Manager/OLM
Kingston Nissan
Kingston, NY
01.2012 - 11.2023
- Established a Business Development department within the dealership.
- Developed strategic partnerships with vendors
- Assisted with the creation and compliance of marketing materials such as brochures, flyers, website content.
- Planned promotional activities such as direct mail campaigns, email campaigns, social media initiatives.
- Implemented processes to increase efficiency and customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed financial transactions and structured deals to meet both customer needs and dealership profit objectives.
- Hired employees and supplied leadership and mentoring of various company programs and processes.
Skills
- Strong communication skills
- Ability to multitask
- Proficient in sales negotiation
- Strong attention to detail
- CRM software proficiency
- Adaptability to change
- Training & Development
- Dependable and responsible
- Compliance officer
Please note all professional experience listed is within same location, and went through an ownership change
References
References available upon request.
Timeline
Automotive Sales Professional
Romeo Nissan
05.2024 - Current
Business Development Manager
Romeo Nissan
11.2023 - 04.2024
Business Development Director/Finance Manager/OLM
Kingston Nissan
01.2012 - 11.2023
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