Kathleen Donlan
Londonderry,NH
Summary
Customer-focused Loan Officer Assistant with 35 years of experience supporting consumer mortgage loans, including conventional, adjustable-rate, FHA and VA. Key resource to management with exceptional knowledge of mortgage laws and regulations. Driven Loan Officer Assistant with knowledge and experience to help guide and direct team members. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Loan Officer Assistant
Guild Mortgage
Bedford, NH
04.2018 - Current
- Provided support services to senior Loan Officer while managing pipeline
- Serve as primary contact between loan officer, realtors, customers, title company, etc to ensure all deadlines are met and everyone is kept up to date
- Coordinate, prepare and verify documentation for underwriting review
- Resolve problems and escalate high level issues to supervisor if necessary
- Strong written and verbal communication skills with the ability to work under pressure while providing top notch customer service to both inside and outside ciustomers
Closer
Northpoint Mortgage
Bedford, NH
01.2016 - 04.2018
- Responsible for the preparation of accurate information of all closing disclosures, closing packages and documentation
- Assist Post Closing Department for file to be purchased from investor
- Strong customer service skills needed for both internal and external customers
Records Retention Specialist
St. Mary's Bank
Manchester, NH
11.2012 - 12.2016
- Prepare closing documents daily for title agents, attorneys and brokers
- Post close all closing packages and ensure they are purchased timely
Closer/Post Closer
Sidus Financial
Bedford, NH
09.2010 - 07.2012
- Coordinated closings with title companies or attorneys when necessary.
- Worked with third-party vendors to address and clear loan closing requirements.
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
- Scanned and uploaded loan and related documents into system.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
Regional Operations Mgr/Asst Regional Manager
GMAC Mortgage
Portsmouth , NH
06.1985 - 07.2007
- Managed daily functions of the Regional Office and oversaw a team of 8 members
- Performed Pricing, Human Resources, Processing, Review Underwriting, Closing Department
- Project Management
- Performed audits as necessary and all other duties as assigned
Education
Bachelor of Science - Paralegal Studies
Rivier College
Nashua, NH06-1985
Skills
- Customer Service Skills
- Loan Application Preparation
- Microsoft Office
- Sales Force
- Lending Software Systems
- Data Entry
- Decision-Making
Certification
- NMLS #1769366
Timeline
Loan Officer Assistant
Guild Mortgage
04.2018 - Current
Closer
Northpoint Mortgage
01.2016 - 04.2018
Records Retention Specialist
St. Mary's Bank
11.2012 - 12.2016
Closer/Post Closer
Sidus Financial
09.2010 - 07.2012
Regional Operations Mgr/Asst Regional Manager
GMAC Mortgage
06.1985 - 07.2007
Bachelor of Science - Paralegal Studies
Rivier College
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