Kathleen Donnelly RN
Morrisville,NC
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
16
16
years of professional experience
Work History
Home Health Nurse
BAYADA
Raleigh, NC
09.2012 - Current
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
- Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Clinical Account Manager
KCI
San Antonio, TX
09.2008 - 08.2012
- Conducted regular assessments of existing accounts to identify areas in need of attention or improvement opportunities.
- Enhanced patient care by streamlining clinical account management processes and implementing efficient systems.
- Strengthened relationships with key healthcare providers, fostering trust and collaboration for mutual success.
- Streamlined communication channels between clients and company representatives for faster resolution times on inquiries or complaints.
- Improved client satisfaction rates by diligently addressing concerns and providing prompt resolutions to issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Education
Associate of Science - Nursing
Community College of Philadelphia
Philadelphia, PASkills
- HIPAA Compliance
- Care Plan Adherence
- Regulatory Compliance
- Patient Assessments
- Patient Care Assessment
- Accurate Documentation
- Physician Collaboration
- Patient Condition Monitoring
- Training staff
- Medication and IV administration
- Attention to Detail
- Compassionate and Caring
- Critical Thinking
- Strong Clinical Judgment
Additional Information
Direct patient care and management in both the acute and home care settings. Including high acuity home care specializing in ventilator management and in the acute setting Telemetry, ICU and CCU.
Timeline
Home Health Nurse
BAYADA
09.2012 - Current
Clinical Account Manager
KCI
09.2008 - 08.2012
Associate of Science - Nursing
Community College of Philadelphia