Kathleen Dubuque

• Developed lesson plans for online and in-person learning using Canvas, TEAMS, and Edgenuity.
• Created supplementary learning materials to support students across all subjects with Edgenuity.
• Researched and secured resources available for ELL students to enhance accessibility.
• Provided guidance and resources to assist juniors and seniors in planning future careers or college enrollment.
• Advocated consistently for student needs and interests in all educational settings.
• Celebrated student achievements to promote motivation and engagement.
• Established a classroom pantry to ensure students had necessary supplies for success.

• Processed camping and retreat reservations through phone and email communications.
• Delivered customer service in person and via phone, addressing inquiries promptly.
• Conducted inspections of shower house and cabins to ensure cleanliness standards.
• Assisted with HR tasks, including application reviews and managing online job interviews.
• Resolved customer complaints to enhance satisfaction and retention.
• Patrolled campground at night during holiday rushes to maintain safety.
• Managed housekeeping duties and supported organic garden maintenance as required.
• Chased bears from public areas during nighttime to ensure guest safety.

• Accurately documented customer interactions using internal support systems.
• Resolved customer complaints promptly, ensuring high levels of satisfaction.
• Handled escalated customer concerns with professionalism and empathy.
• Managed billing inquiries efficiently in accordance with company policy.
• Maintained up-to-date knowledge of current promotions and service offerings.
• Participated in team meetings to discuss initiatives for improving customer experience.

Served as customer service agent and advocate in various call centers from 2001 to 2014.

• Assisted clients at BellSouth call center in Charleston, SC, enhancing service delivery.
• Managed reservations at Intercontinental Hotels Group in North Charleston, SC, ensuring client satisfaction.
• Provided support at United Health Group call center in Houston, TX, addressing customer inquiries effectively.