Kathleen Dufraine
Desoto,TX
Summary
Dedicated insurance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Control Management Director
Wells Fargo
10.2019 - Current
- Direct role in administering RCSA: Risk and Control Self-Assessment for over 100 risk assessable units in Operations.
- Led an onshore/offshore team in controlling operational risks in commercial loan servicing: deal closing, board & fund, spreading & covenant testing, collateral management, loan maintenance, payment services, commercial real estate servicing, construction loan servicing, loan syndication servicing and trade and international operations.
- Developed KPIs and detective reporting to monitor performance.
- Accountable for sustaining regulatory compliance and addressing episodic regulatory remediation, working closely with Legal, Compliance and Internal Audit.
- Researched staff organization for Construction Servicing team and suggested improvements to daily functionality to mitigate risk.
- Determined quality standards, practices, and procedures.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Identified issues, analyzed root cause and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
Managing Director
JPMorgan Chase
09.2012 - 10.2019
- Led the firm wide transformation of the Flood processes to ensure compliance with the Flood Disaster Protection Act (FDPA)
- Led a centralized team of insurance professionals to review Commercial Lines insurance coverage prior to closing and at each insurance renewal
- Enhanced controls through the creation of a Vendor Oversight Team to ensure adherence to the FDPA and firm practices
- Procured and administered all insurance products related to Real Estate Owned (REO) and Lender Placed Insurance for all commercial lending products backed by Real Estate
- Provided subject matter expertise on insurance claims for real estate collateral in partnership with the Line of Business and Special Credits.
- Introduced new methods, practices, and systems to reduce turnaround time
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Documented processes and drafted SOPs to comply with regulations and company policies
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Vice President
Accenture Credit Services
07.2005 - 09.2012
- Led a $406B commercial loan servicing platform through the management of an onshore/offshore team to include complex insurance reviews and regulatory Flood compliance
- Provided consulting and business transformation to 15 financial services clients on processes to include: Financial Spreading, Tax, Escrow, UCCs, Insurance Compliance, Covenant Testing, Borrowing Base Calculations and Collateral Management
- Direct experience in all lending and equity products to include Commercial Mortgage-Backed Securities (CMBS), Life Insurance Debt, Multifamily Government Sponsored Entity Loans (GSE), U.S
- Department of Housing & Urban Development (HUD), Construction Lending, Balance Sheet Debt, Asset Backed Lending (ABL) and Tax Credits
- Retained consultant for Freddie Mac providing advice on insurance guide changes for multifamily and commercial real estate, waiver approvals, seller/servicer assessments and complex insurance issues
- Provided insurance expertise to the MBA on issues affecting the commercial mortgage industry
- Managed large onshore/offshore teams.
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Identified opportunities to improve business process flows and productivity
- Monitored industry trends, keeping current on latest changes and competition in industry
- Established and maintained strong relationships with customers, vendors and strategic partners
- Represented organization at industry conferences and events
- Created succession plans to provide continuity of operations during leadership transitions
- Directed technological improvements, reducing waste and business bottlenecks
Education
- Insurance & Risk Management
Insurance Institute of America
Skills
- Value Creator
- Creative & Analytical Thinker
- People Developer
- Strong Communicator
- Control Focused Business Operator
- Change Management Leader
Past Positions from 11/1986 - 7/2005
- Vice President/CMBS Insurance Risk Manager, Wachovia Securities, Charlotte, NC
- Vice President/Servicing Risk Manager, GMAC/CapMark Commercial Mortgage, Atlanta
- Vice President, Commercial Lines, Frontier Insurance & United Capitol, Atlanta, GA
- Director of Commercial Underwriting & Account Services, AIG, Atlanta, GA
- Commercial Lines Channel Management Sales Support Director, Allmerica Financial, Atlanta, GA
- Staff Underwriter, Quincy Mutual Fire Insurance Company, Quincy, MA
- Regulatory Liaison, Hartford Insurance Group, Southington, CT
Professional Highlights
- Industry leader on advocacy efforts related to Flood reform
- Worked with Congress and the Mortgage Bankers Association on the creation of the Terrorism Risk Insurance Act (TRIA)
- Industry transformation – architect of the ACORD 28
- Published author of “Blanket Insurance” and “Due Diligence for Force Placed Insurance”
- Public speaker at Lending and Insurance industry conferences
Timeline
Control Management Director
Wells Fargo
10.2019 - Current
Managing Director
JPMorgan Chase
09.2012 - 10.2019
Vice President
Accenture Credit Services
07.2005 - 09.2012
- Insurance & Risk Management
Insurance Institute of America
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