Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kathleen Dugan

Farmingdale,NJ

Summary

Dynamic and dependable professional with extensive experience at Trader Joe's, excelling in multitasking and clear communication. Proven ability to enhance team performance and customer satisfaction through effective collaboration and problem-solving. Recognized for maintaining high standards of cleanliness and organization while training new team members to uphold operational excellence.

Overview

18
18
years of professional experience

Work History

Crew Member

Trader Joe's
01.2024 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Maintained cleanliness of store areas, adhering to health and safety regulations to ensure a safe environment.
  • Collaborated with team members to maintain cleanliness and organization of workstations.
  • Assisted in training new crew members on operational procedures and best practices.
  • Contributed to inventory management by restocking supplies and minimizing waste.
  • Supported team performance through effective communication and positive attitude during peak hours.

Barista

Dunkin Donuts
02.2021 - 12.2023
  • Prepared high-quality espresso beverages and specialty drinks, ensuring customer satisfaction.
  • Trained new baristas on equipment operation and customer service best practices.
  • Developed and maintained positive relationships with regular customers, enhancing loyalty.
  • Conducted routine maintenance on coffee machines and equipment for optimal performance.
  • Handled cash transactions accurately, maintaining register integrity throughout shifts.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Collaborated with team members to create a welcoming atmosphere for customers.

Brand Associate

American Eagle Outfitters, Inc
03.2022 - 11.2023
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained inventory levels through regular stock checks and replenishment efforts.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Provided product knowledge training to new associates, fostering team expertise.
  • Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier

SeaWorld Parks & Resorts
02.2019 - 12.2020
  • Maintained cleanliness and organization of cashier area, supporting operational efficiency during peak hours.
  • Collaborated with team members to streamline checkout procedures, reducing wait times for guests.
  • Trained new cashiers on register operations and customer service protocols, fostering a knowledgeable team environment.
  • Monitored inventory levels at cashier stations, reporting discrepancies to management for timely restocking.
  • Implemented best practices for cash handling and security, minimizing errors and enhancing financial accuracy.
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling and customer satisfaction.

Shift Lead

Bobby's Burger Palace
08.2014 - 10.2018
  • Supervised daily operations, ensuring efficient workflow and staff performance.
  • Trained and mentored new team members, fostering a collaborative work environment.
  • Implemented process improvements to enhance service speed and customer satisfaction.
  • Resolved customer complaints promptly, maintaining high standards of service quality.
  • Monitored food safety practices, ensuring compliance with health regulations and standards.
  • Completed store opening and closing procedures and balanced tills.
  • Conducted regular team meetings to communicate goals and address operational challenges.

Cashier Team Lead

Six Flags Great Adventure
03.2011 - 10.2011
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
  • Trained new cashiers on operational procedures and customer service standards.
  • Coordinated scheduling for cashier team to optimize coverage during peak operational hours.
  • Monitored cash register accuracy and resolved discrepancies to maintain financial integrity.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Managed inventory control at point of sale, ensuring product availability and minimizing stockouts.

Cashier

Foodtown
09.2007 - 01.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
  • Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
  • Managed inventory levels by restocking merchandise and organizing displays effectively.

Education

Associate of Arts - Theater

Brookdale Community College
Lincroft
05-2016

High School Diploma -

Colts Neck High School
Colts Neck
06-2010

Skills

  • Clear communication

  • Problem-solving

  • Time management

  • Multitasking and organization

  • Teamwork and collaboration

  • Attention to detail

  • Listening skills

  • Friendly, positive attitude

  • Dependable and responsible

Interests

  • Music
  • Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • High-Intensity Interval Training
  • Pilates
  • Gym Workouts
  • Drawing and Painting
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Reading
  • Volunteering at local animal shelters and rescue organizations

Timeline

Crew Member

Trader Joe's
01.2024 - Current

Brand Associate

American Eagle Outfitters, Inc
03.2022 - 11.2023

Barista

Dunkin Donuts
02.2021 - 12.2023

Cashier

SeaWorld Parks & Resorts
02.2019 - 12.2020

Shift Lead

Bobby's Burger Palace
08.2014 - 10.2018

Cashier Team Lead

Six Flags Great Adventure
03.2011 - 10.2011

Cashier

Foodtown
09.2007 - 01.2010

Associate of Arts - Theater

Brookdale Community College

High School Diploma -

Colts Neck High School

Similar Profiles

CREATE PROFILE