Kathleen Dunn
Quartzsite,AZ
Summary
Reliable cleaning professional known for strong organizational skills and commitment to customer satisfaction. Experienced in deep cleaning processes and routine maintenance, ready to contribute to a safe and clean environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cleaning Crew Member
Wyndham Hotel
Iron Mountain, MI
09.2023 - 04.2024
- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Utilized cleaning equipment and chemicals safely, adhering to hotel standards.
- Collaborated with team members to ensure timely completion of room turnover.
- Reported maintenance issues promptly to ensure guest satisfaction and safety.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
Manager
Pk Management Group
Okemos, MI
08.2007 - 07.2023
- Led team to optimize operational workflows and enhance productivity across departments.
- Developed strategic initiatives that improved client satisfaction and retention rates.
- Implemented performance metrics to assess team efficiency and identify improvement areas.
- Mentored junior managers, fostering skills development and promoting leadership growth within the organization.
- Streamlined project management processes, reducing turnaround times for key deliverables.
- Analyzed market trends to inform strategic planning and drive competitive advantage in service offerings.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Iron Mountain High School
Iron Mountain, MI05-2024
Skills
- Team collaboration
- Efficient cleaning techniques
- Deep cleaning processes
- Basic maintenance tasks
Certification
- [Area of certification] Training - [Timeframe] fair Housing through
Timeline
Cleaning Crew Member
Wyndham Hotel
09.2023 - 04.2024
Manager
Pk Management Group
08.2007 - 07.2023
High School Diploma -
Iron Mountain High School