Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Duran

Panama City

Summary

Experienced professional with a strong background in both Event Management and Hotel Operations, demonstrating a commendable history of developing and executing a variety of events while adeptly managing finances and optimizing operational efficiency within the hospitality sector. Proficient in leading diverse teams, project management, overseeing logistical aspects, and ensuring top-notch guest experiences.

Overview

4
4
years of professional experience

Work History

Event Coordinator

Future Proof HQ
05.2024 - Current
  • Managed event logistics and operations.
  • Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
  • Brainstormed and implemented creative event concepts and themes.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.
  • Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
  • Spearheaded volunteer recruitment and training programs, optimizing staffing solutions for community-driven events.

Manager On Duty

Driftwood Hospitality Management LLC
06.2023 - 05.2024
  • Oversee operational facets of hotel including Front Desk, Catering, Housekeeping, Human Resources, and Food and Beverage departments, ensuring seamless operation and efficiency.
  • Collaborate with senior hotel management to implement strategic initiatives to enhance guest experiences, improve service quality, and optimize operational efficiency.
  • Supervise hotel's event execution, meticulously coordinating logistics, timelines, staff and resources to ensure flawless operations.
  • Proactively addressed customer concerns, fostering positive customer relations through implementation of successful corrective actions.
  • Demonstrated strong leadership in daily management of lodging facility operations, with focus on effective team management, budget control, and revenue optimization.
  • Established clear team priorities, maintained schedules, and monitored performance to ensure high level of operational excellence.

Hotel and Sales Intern

Driftwood Hospitality Management LLC
06.2022 - 06.2023
  • Acquired comprehensive hands-on exposure across diverse hospitality departments such as Front Desk, Catering, and Sales, fostering well-rounded understanding of operational facets.
  • Leveraged Salesforce expertise to effectively manage customer interactions, track leads, develop BEOs, contracts and craft personalized sales proposals.
  • Contributed to execution of impactful marketing strategies, including management of various social media platforms, elevating resort's online presence and fostering increased engagement with audience.
  • Demonstrated proficiency in multiple hotel management software systems (OnQ, Kipsu, Quore, Salesforce, Expedia), ensuring seamless reservation processing, meticulous guest record maintenance and communication.

Seasonal Event Coordinator

Desert Botanical Garden
01.2023 - 06.2023
  • Planned, organized, and executed seasonal events for non-profit organization, ensuring seamless logistics, successful coordination, and memorable experience for attendees.
  • Collaborated closely with internal teams, volunteers, and external vendors to manage event logistics, including, project management, scheduling, budgeting, and securing necessary permits.
  • Played pivotal role in driving significant contributions, instrumental in generating $450,000 through dedicated fundraising efforts.
  • Managed event budgets effectively, ensuring optimal resource allocation and cost control to maximize fundraising efforts.

Game Day Operations Intern

Arizona Cardinals
08.2022 - 02.2023
  • Assisted in coordination and execution of various game day operations for NFL events, ensuring seamless logistics and efficient coordination between different departments.
  • Collaborated with event staff, vendors, and volunteers to facilitate smooth operations, handling tasks such as equipment setup, signage placement, and guest services to enhance fan experience.
  • Supported coordination of pre-game and post-game activities, including team logistics, player arrivals, and post-event clean-up.
  • Assisted in creation of operational plans and checklists, aiding in preparation and execution of NFL events, including 2023 Super Bowl activities.

Event Coordinator

Roosevelt Row CDC
05.2021 - 12.2022
  • Orchestrated end-to-end event planning and execution, overseeing budgets, permits, sponsorships, and vendors.
  • Successfully managed First Friday ARTS Market, drawing 20,000 attendees monthly.
  • Effectively coordinated 100+ event vendors for each event, ensuring seamless operations and fostering strong partnerships.
  • Successfully secured and managed strategic sponsorships for diverse events, negotiating agreements and cultivating relationships with sponsors, resulting in 70% increase in event funding and brand exposure.

President - Programming and Activity Board

Arizona State University
09.2021 - 06.2022
  • Managed and produced approximately 30 student-led events and programs annually, impacting 12,000 students per event
  • Managed budget of $225,000 per fiscal year and oversaw office operations, policies, and procedures
  • Contributed to increased student engagement across all four ASU campuses, with primary focus on Downtown Campus.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Education

Bachelor of Science - Tourism Development And Management

Arizona State University

Associate of Arts - Meeting And Event Planning

Arizona State University

Skills

  • Event Development and Management
  • Budget and Revenue Management
  • Event Software and Tools Management: Google Suites, Salesforce, Eventbrite, Asana, AllSeated, Cvent, Canva
  • Vendor and Sponsor Relations
  • Marketing and Social Media Management
  • Hotels, Travel and Leisure Management
  • Catering & Sales Management
  • Fluent in Spanish and English
  • Customer Relationship Management
  • Team Leadership
  • Property management systems
  • Hotel Operations

Timeline

Event Coordinator

Future Proof HQ
05.2024 - Current

Manager On Duty

Driftwood Hospitality Management LLC
06.2023 - 05.2024

Seasonal Event Coordinator

Desert Botanical Garden
01.2023 - 06.2023

Game Day Operations Intern

Arizona Cardinals
08.2022 - 02.2023

Hotel and Sales Intern

Driftwood Hospitality Management LLC
06.2022 - 06.2023

President - Programming and Activity Board

Arizona State University
09.2021 - 06.2022

Event Coordinator

Roosevelt Row CDC
05.2021 - 12.2022

Associate of Arts - Meeting And Event Planning

Arizona State University

Bachelor of Science - Tourism Development And Management

Arizona State University
Kathleen Duran