Kathleen Duran
Panama City
Summary
Experienced professional with a strong background in both Event Management and Hotel Operations, demonstrating a commendable history of developing and executing a variety of events while adeptly managing finances and optimizing operational efficiency within the hospitality sector. Proficient in leading diverse teams, project management, overseeing logistical aspects, and ensuring top-notch guest experiences.
Overview
4
4
years of professional experience
Work History
Event Coordinator
Future Proof HQ
05.2024 - Current
- Managed event logistics and operations.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Brainstormed and implemented creative event concepts and themes.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
- Spearheaded volunteer recruitment and training programs, optimizing staffing solutions for community-driven events.
Manager On Duty
Driftwood Hospitality Management LLC
06.2023 - 05.2024
- Oversee operational facets of hotel including Front Desk, Catering, Housekeeping, Human Resources, and Food and Beverage departments, ensuring seamless operation and efficiency.
- Collaborate with senior hotel management to implement strategic initiatives to enhance guest experiences, improve service quality, and optimize operational efficiency.
- Supervise hotel's event execution, meticulously coordinating logistics, timelines, staff and resources to ensure flawless operations.
- Proactively addressed customer concerns, fostering positive customer relations through implementation of successful corrective actions.
- Demonstrated strong leadership in daily management of lodging facility operations, with focus on effective team management, budget control, and revenue optimization.
- Established clear team priorities, maintained schedules, and monitored performance to ensure high level of operational excellence.
Hotel and Sales Intern
Driftwood Hospitality Management LLC
06.2022 - 06.2023
- Acquired comprehensive hands-on exposure across diverse hospitality departments such as Front Desk, Catering, and Sales, fostering well-rounded understanding of operational facets.
- Leveraged Salesforce expertise to effectively manage customer interactions, track leads, develop BEOs, contracts and craft personalized sales proposals.
- Contributed to execution of impactful marketing strategies, including management of various social media platforms, elevating resort's online presence and fostering increased engagement with audience.
- Demonstrated proficiency in multiple hotel management software systems (OnQ, Kipsu, Quore, Salesforce, Expedia), ensuring seamless reservation processing, meticulous guest record maintenance and communication.
Seasonal Event Coordinator
Desert Botanical Garden
01.2023 - 06.2023
- Planned, organized, and executed seasonal events for non-profit organization, ensuring seamless logistics, successful coordination, and memorable experience for attendees.
- Collaborated closely with internal teams, volunteers, and external vendors to manage event logistics, including, project management, scheduling, budgeting, and securing necessary permits.
- Played pivotal role in driving significant contributions, instrumental in generating $450,000 through dedicated fundraising efforts.
- Managed event budgets effectively, ensuring optimal resource allocation and cost control to maximize fundraising efforts.
Game Day Operations Intern
Arizona Cardinals
08.2022 - 02.2023
- Assisted in coordination and execution of various game day operations for NFL events, ensuring seamless logistics and efficient coordination between different departments.
- Collaborated with event staff, vendors, and volunteers to facilitate smooth operations, handling tasks such as equipment setup, signage placement, and guest services to enhance fan experience.
- Supported coordination of pre-game and post-game activities, including team logistics, player arrivals, and post-event clean-up.
- Assisted in creation of operational plans and checklists, aiding in preparation and execution of NFL events, including 2023 Super Bowl activities.
Event Coordinator
Roosevelt Row CDC
05.2021 - 12.2022
- Orchestrated end-to-end event planning and execution, overseeing budgets, permits, sponsorships, and vendors.
- Successfully managed First Friday ARTS Market, drawing 20,000 attendees monthly.
- Effectively coordinated 100+ event vendors for each event, ensuring seamless operations and fostering strong partnerships.
- Successfully secured and managed strategic sponsorships for diverse events, negotiating agreements and cultivating relationships with sponsors, resulting in 70% increase in event funding and brand exposure.
President - Programming and Activity Board
Arizona State University
09.2021 - 06.2022
- Managed and produced approximately 30 student-led events and programs annually, impacting 12,000 students per event
- Managed budget of $225,000 per fiscal year and oversaw office operations, policies, and procedures
- Contributed to increased student engagement across all four ASU campuses, with primary focus on Downtown Campus.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Education
Bachelor of Science - Tourism Development And Management
Arizona State University
Associate of Arts - Meeting And Event Planning
Arizona State University
Skills
- Event Development and Management
- Budget and Revenue Management
- Event Software and Tools Management: Google Suites, Salesforce, Eventbrite, Asana, AllSeated, Cvent, Canva
- Vendor and Sponsor Relations
- Marketing and Social Media Management
- Hotels, Travel and Leisure Management
- Catering & Sales Management
- Fluent in Spanish and English
- Customer Relationship Management
- Team Leadership
- Property management systems
- Hotel Operations
Timeline
Event Coordinator
Future Proof HQ
05.2024 - Current
Manager On Duty
Driftwood Hospitality Management LLC
06.2023 - 05.2024
Seasonal Event Coordinator
Desert Botanical Garden
01.2023 - 06.2023
Game Day Operations Intern
Arizona Cardinals
08.2022 - 02.2023
Hotel and Sales Intern
Driftwood Hospitality Management LLC
06.2022 - 06.2023
President - Programming and Activity Board
Arizona State University
09.2021 - 06.2022
Event Coordinator
Roosevelt Row CDC
05.2021 - 12.2022
Associate of Arts - Meeting And Event Planning
Arizona State University
Bachelor of Science - Tourism Development And Management
Arizona State University
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