Kathleen Duran
Panama City
Summary
Experienced professional with a strong background in both Event Management and Hotel Operations, demonstrating a commendable history of developing and executing a variety of events while adeptly managing finances and optimizing operational efficiency within the hospitality sector. Proficient in leading diverse teams, project management, overseeing logistical aspects, and ensuring top-notch guest experiences.
Overview
4
4
years of professional experience
Work History
Event Coordinator
Future Proof HQ
USA Remote
05.2024 - Current
- Managed event logistics and operations.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Brainstormed and implemented creative event concepts and themes.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
- Spearheaded volunteer recruitment and training programs, optimizing staffing solutions for community-driven events.
Manager On Duty
Driftwood Hospitality Management LLC
Palm Beach, FL
06.2023 - 05.2024
- Oversee operational facets of hotel including Front Desk, Catering, Housekeeping, Human Resources, and Food and Beverage departments, ensuring seamless operation and efficiency.
- Collaborate with senior hotel management to implement strategic initiatives to enhance guest experiences, improve service quality, and optimize operational efficiency.
- Supervise hotel's event execution, meticulously coordinating logistics, timelines, staff and resources to ensure flawless operations.
- Proactively addressed customer concerns, fostering positive customer relations through implementation of successful corrective actions.
- Demonstrated strong leadership in daily management of lodging facility operations, with focus on effective team management, budget control, and revenue optimization.
- Established clear team priorities, maintained schedules, and monitored performance to ensure high level of operational excellence.
Hotel and Sales Intern
Driftwood Hospitality Management LLC
Scottsdale, AZ
06.2022 - 06.2023
- Acquired comprehensive hands-on exposure across diverse hospitality departments such as Front Desk, Catering, and Sales, fostering well-rounded understanding of operational facets.
- Leveraged Salesforce expertise to effectively manage customer interactions, track leads, develop BEOs, contracts and craft personalized sales proposals.
- Contributed to execution of impactful marketing strategies, including management of various social media platforms, elevating resort's online presence and fostering increased engagement with audience.
- Demonstrated proficiency in multiple hotel management software systems (OnQ, Kipsu, Quore, Salesforce, Expedia), ensuring seamless reservation processing, meticulous guest record maintenance and communication.
Seasonal Event Coordinator
Desert Botanical Garden
Phoenix, AZ
01.2023 - 06.2023
- Planned, organized, and executed seasonal events for non-profit organization, ensuring seamless logistics, successful coordination, and memorable experience for attendees.
- Collaborated closely with internal teams, volunteers, and external vendors to manage event logistics, including, project management, scheduling, budgeting, and securing necessary permits.
- Played pivotal role in driving significant contributions, instrumental in generating $450,000 through dedicated fundraising efforts.
- Managed event budgets effectively, ensuring optimal resource allocation and cost control to maximize fundraising efforts.
Game Day Operations Intern
Arizona Cardinals
Glendale, AZ
08.2022 - 02.2023
- Assisted in coordination and execution of various game day operations for NFL events, ensuring seamless logistics and efficient coordination between different departments.
- Collaborated with event staff, vendors, and volunteers to facilitate smooth operations, handling tasks such as equipment setup, signage placement, and guest services to enhance fan experience.
- Supported coordination of pre-game and post-game activities, including team logistics, player arrivals, and post-event clean-up.
- Assisted in creation of operational plans and checklists, aiding in preparation and execution of NFL events, including 2023 Super Bowl activities.
Event Coordinator
Roosevelt Row CDC
Phoenix, AZ
05.2021 - 12.2022
- Orchestrated end-to-end event planning and execution, overseeing budgets, permits, sponsorships, and vendors.
- Successfully managed First Friday ARTS Market, drawing 20,000 attendees monthly.
- Effectively coordinated 100+ event vendors for each event, ensuring seamless operations and fostering strong partnerships.
- Successfully secured and managed strategic sponsorships for diverse events, negotiating agreements and cultivating relationships with sponsors, resulting in 70% increase in event funding and brand exposure.
President - Programming and Activity Board
Arizona State University
Phoenix, AZ
09.2021 - 06.2022
- Managed and produced approximately 30 student-led events and programs annually, impacting 12,000 students per event
- Managed budget of $225,000 per fiscal year and oversaw office operations, policies, and procedures
- Contributed to increased student engagement across all four ASU campuses, with primary focus on Downtown Campus.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Education
Bachelor of Science - Tourism Development And Management
Arizona State University
Associate of Arts - Meeting And Event Planning
Arizona State University
Skills
- Event Development and Management
- Budget and Revenue Management
- Event Software and Tools Management: Google Suites, Salesforce, Eventbrite, Asana, AllSeated, Cvent, Canva
- Vendor and Sponsor Relations
- Marketing and Social Media Management
- Hotels, Travel and Leisure Management
- Catering & Sales Management
- Fluent in Spanish and English
- Customer Relationship Management
- Team Leadership
- Property management systems
- Hotel Operations
Timeline
Event Coordinator
Future Proof HQ
05.2024 - Current
Manager On Duty
Driftwood Hospitality Management LLC
06.2023 - 05.2024
Seasonal Event Coordinator
Desert Botanical Garden
01.2023 - 06.2023
Game Day Operations Intern
Arizona Cardinals
08.2022 - 02.2023
Hotel and Sales Intern
Driftwood Hospitality Management LLC
06.2022 - 06.2023
President - Programming and Activity Board
Arizona State University
09.2021 - 06.2022
Event Coordinator
Roosevelt Row CDC
05.2021 - 12.2022
Associate of Arts - Meeting And Event Planning
Arizona State University
Bachelor of Science - Tourism Development And Management
Arizona State University