Kathleen Evers

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities and conditions.
• Listed in top 10% Sales in Ottawa County.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Implemented open enrollment system to streamline benefits processes for employees.
• Checked employees' benefits enrollment for accuracy and inputted all data into various H.R software.
• Administered FMLA, LOA, LTD, STD, PMLA, yearly and monthly audits, yearly open enrollment, Workmen's' Compensation.

• Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Implemented open enrollment system to streamline benefits processes for employees.
• Checked employees' benefits enrollment for accuracy and inputted all data into HR software.

Implementation of necessary Claims procedures for all HMO processing for Holland Hospital and Physicians.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives, and communication goals.