Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Ewens

Moberly

Summary

Compassionate Direct Support Professional with extensive experience at Complete Health Care Solutions, skilled in medication administration and crisis intervention. Proven ability to enhance client well-being through tailored care plans and effective communication, ensuring dignity and safety. Recognized for maintaining a clean environment and fostering independence among individuals with disabilities.

Overview

6
6
years of professional experience

Work History

Direct Support Professional

Health Care Solutions (Braun Home)
07.2021 - 07.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Completed regular check-ins and progress report for each client.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Bakery Manager

C&R Grocery
01.2019 - 02.2020
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
  • Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Streamlined cake decoration process, significantly reducing preparation time while maintaining high-quality standards.
  • Increased customer satisfaction by introducing custom order service, allowing for personalized bakery products.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Education

GED -

MACC
Moberly, MO
08-2023

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Medication administration
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Direct patient care
  • Disability awareness
  • Client transportation
  • Safety monitoring
  • Nutrition
  • Problem-solving
  • Multitasking and organization
  • Daily living support
  • Empathy and patience
  • HIPAA compliance
  • Active listening
  • Behavioral support
  • Conflict resolution
  • De-escalation techniques
  • Hygiene assistance
  • Personal care assistance
  • Client safety and first aid
  • Charting and documentation
  • First aid and CPR
  • Adaptive equipment use
  • CPR certification
  • Fast learner
  • Critical thinking
  • Medication management
  • Attentive to people
  • Cooking meals
  • Vitals monitoring and documentation
  • Clear communication

Timeline

Direct Support Professional

Health Care Solutions (Braun Home)
07.2021 - 07.2025

Bakery Manager

C&R Grocery
01.2019 - 02.2020

GED -

MACC

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Kathleen Ewens