KATHLEEN FABRIZI
Vernon Center,NY
Summary
Detail-oriented administrative team member with a strong grasp of medical standards and compliance requirements. Recognized for exceptional problem-solving abilities and effective communication, fostering positive relationships with both colleagues and patients. Proficient in navigating medical environments, demonstrating robust administrative skills, while adhering strictly to operational procedures. Aiming to leverage expertise to enhance organizational efficiency and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Surgical Scheduler Coordinator
Oneida Health Care
03.2022 - Current
- Entered data into the hospital's electronic health record system to update patient information.
- Served as a liaison between the operating room staff and other departments within the hospital to ensure timely communication about surgeries scheduled.
- Created reports on daily activities related to surgical scheduling for review by management team members.
- Resolved any conflicts that arose between surgeon's schedules, patient requests, and hospital policies.
- Managed incoming calls from patients and family members regarding surgery scheduling inquiries.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Performed clerical tasks such as typing letters or filing paperwork associated with surgical scheduling.
- Coordinated patient scheduling for surgical procedures, ensuring accuracy in appointment times and availability of medical staff.
- Monitored patient flow during surgical days to ensure efficient use of time and resources.
- Responded promptly to emails from doctors or nurses requesting changes in patient's scheduled procedure times.
- Provided administrative support for the department by organizing paperwork, filing documents, and updating databases.
Patient Service Representative
Upstate Cancer Center
06.2021 - 03.2022
- Serves patients by greeting and helping them, scheduling appointments.
- Day before screening for COVID-19
- Scanning all the patients, outside and internal labs, scans, and paperwork.
- Scheduling and receiving authorization for scans.
- Utilizing the fax to refer patients to other offices for further help.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Entered new patient demographics into database system accurately and efficiently.
- Performed administrative duties such as filing documents into electronic health record system.
- Scheduled follow-up visits as needed based on physician instructions.
- Prepared discharge summaries for discharged patients.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
Front Desk Receptionist
WellNOW Urgent Care
10.2020 - 05.2021
- Provide excellent hands on encounters
- Answer direct phone calls for patients and or other doctor offices
- Over the phone triage
- Maintain records, schedule appointments as well as filing the day's paperwork
- Review and get an understanding of hipaa and consent to treat with patients
- Verifying insurance companies
- Utilize fax machines and in close contact with our other team members
- Both a team and self workload
- Making sure both the staff and patients are in a well oriented, clean, safe place
Hotel Guest Service Representative
Vernon Downs Hotel and Casino
03.2019 - 10.2020
- Provide exceptional customer service to our guests and team
- Answer and direct telephones for the business
- Utilize Opera, Saflok and other hotel computer systems
- Accurately handle guest reservations, check-in, and check-out
- Accurately handle cash and other forms of payment for guests
- Work with the hotel team and other departments to accomplish business goals as directed by management
- Lead Main Banker
- Provide excellent computer skills
- Update and verify monetary amounts consistent with spreadsheet.
- Accurately input deposits and or withdraws
- Provide enough bags to the specific departments picking up money everyday
- Work closely with the other team members
Laser Surgery Technician
A & E SNY Surgery Center
08.2018 - 02.2019
- Provide personal customer service while providing laser services to clients
- Discuss other services offered and help the client fulfill their goals for outcome of treatments
- Handle paperwork and documents related to services provided to each client
Cosmetologist
Smart Style Hair Salon
07.2017 - 08.2018
- Build a rapport, trust and confidence in clientele while providing personalized services
- Provide cosmetology services to clients and expand the customer base for the business
Education
Medical Terminology -
01/2022
01.2022
High School Diploma -
Stockbridge Valley
Munnsville06-2017
High School Diploma -
Verona, NY
Verona, NY01.2017
Skills
- EMR management
- Patient coordination
- Team collaboration
- Clerical support
- EMR management
- Patient coordination
- Team collaboration
- Clerical support
References
- Crystal, Meyers, Marketing, (315) 391-3336, Turning Stone Casino
- Casey Tymko, Anesthesiologist, Director of Anesthesia, (315) 807-7485, Oneida Health
- Joseph Vaccaro, Operations Manager, (315) 761-6022, VeriFi Investigative Services
Timeline
Surgical Scheduler Coordinator
Oneida Health Care
03.2022 - Current
Patient Service Representative
Upstate Cancer Center
06.2021 - 03.2022
Front Desk Receptionist
WellNOW Urgent Care
10.2020 - 05.2021
Hotel Guest Service Representative
Vernon Downs Hotel and Casino
03.2019 - 10.2020
Laser Surgery Technician
A & E SNY Surgery Center
08.2018 - 02.2019
Cosmetologist
Smart Style Hair Salon
07.2017 - 08.2018
Medical Terminology -
01/2022
High School Diploma -
Stockbridge Valley
High School Diploma -
Verona, NY
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