Kathleen Ferry
Housewife
East Troy,WI
Summary
Highly motivated individual with extensive customer service and healthcare field experience. Outgoing, detail oriented with an excellent track record for guaranteed satisfaction with all coworkers and customers. Excels at problem solving, decision making; Advances with great communication and building solid team leadership skills in herself as well as peers.
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Waukesha Memorial Hospital
Waukesha, Wi
06.2023 - 03.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
EMT-Basic
East Troy Fire/Rescue
East Troy
11.2012 - 02.2018
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Patient Care Technician
Froedtert Health
Milwaukee, WI
02.2017 - 08.2017
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Used principles of growth and development to provide age-specific treatment and care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Critical Care Technician and CNA
Waukesha Memorial Hospital
Waukesha, WI
08.2014 - 05.2015
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care to Ortho/Neuro patients in hospital facility.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Followed directions of licensed nurses to administer medications and treatments.
CNA
Linden Grove Communities
Mukwonago, WI
12.2013 - 06.2014
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
Owner/Operator
Ferry Farms Trucking, LLC
East Troy, WI
02.2006 - 12.2012
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Education
High School Diploma -
East Troy High School
East Troy, WI 05.1993 - 05.1993
Skills
Patient services
Medical laboratory procedures
Recording vital signs
Patient Management
EMR / EHR
Contractor negotiations
Operations management
Customer Relations
Business Development
Staff Management
Negotiation
Budgeting
Business process optimization
Accomplishments
CNA, Gateway Technical College 07/2013
Emergency Medical Technician, Gateway Technical College 10/2013
Timeline
Patient Access Representative
Waukesha Memorial Hospital
06.2023 - 03.2024
Patient Care Technician
Froedtert Health
02.2017 - 08.2017
Critical Care Technician and CNA
Waukesha Memorial Hospital
08.2014 - 05.2015
CNA
Linden Grove Communities
12.2013 - 06.2014
EMT-Basic
East Troy Fire/Rescue
11.2012 - 02.2018
Owner/Operator
Ferry Farms Trucking, LLC
02.2006 - 12.2012
High School Diploma -
East Troy High School
05.1993 - 05.1993