Kathleen Fleury-Dougherty
Avondale,Arizona
Summary
Attentive receptionist/office/customer service assistant with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated owner of many different businesses for over 25 years.
Overview
25
25
years of professional experience
Work History
Business Co-Owner
AZ Car Rentals
AVONDALE, AZ
08.2019 - 07.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer questions to maintain high satisfaction levels.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Collected money, provided change and recorded transactions on receipts.
- Drafted contracts, explained terms to customers and acquired signatures.
- Processed rentals and collected associated payments.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
Property Acquisitions Assistant Manager
PHX Home Solutions
Avondale, AZ
08.2016 - 01.2023
- Oversaw budgeting process for assigned properties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed and maintained courteous and effective working relationships.
Clinical Massage Therapist
Revolution Health Medical Center
Phoenix, AZ
06.2019 - 03.2020
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Stocked treatment space with linens, supplies and sterilized instruments.
Clinical Massage Therapist
Tri-Core Chiropractic- Dr. Matthew Hooper
Phoenix, AZ
07.2014 - 04.2015
- Performing clinical massage for patients within chiropractic clinic.
- Filing patient records.
- Preparing handwritten SOAP style progress notes.
- Sanitized and cleaned massage therapy and common rooms.
- Provided safe, effective and appropriate massage therapy techniques with professionalism.
- Maintained patients' treatment records and designed long-term care programs for patients.
Clinical Massage Therapist
Daron Halle Chiropractic
Peoria, AZ
09.2014 - 06.2019
- Performing clinical massage therapy for patients within chiropractic clinic.
- Working close with doctor and staff to establish with best treatments possible for patients.
- Maintained patients’ treatment records and designed long-term care programs for return patients.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude.
- Sanitized and cleaned massage therapy and common rooms.
- Consulted with chiropractor for patient care.
- Stocked treatment space with linens, supplies/sterilized instruments.
Spa Massage Therapist
The Spa At The Woods
Killington, VT
11.2004 - 06.2013
- Sanitized and cleaned massage therapy and common rooms.
- Performed 20-35 hours of massage per week for over 400 guests with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude.
- Handled guests complaints calmly and professionally.
- Greeted all guests in warm and friendly manner to create positive first impression of spa.
- Anticipated spa and salon guest concerns and addressed in direct fashion.
- Cleaned spa according to State of Vermont safety and sanitary regulations.
- Offered appointment information updates to guests in polite and courteous manner.
Clinical Massage Therapist/ Owner Operator
Four Seasons Therapeutic Arts
Rutland, VT
05.1998 - 06.2013
- Owned and operated practice for over 15 years with that consisted patient base of over 1000 patients.
- Worked closely with local doctors by providing care to patients that needed pain-based therapies.
- Worked with insurance companies, such as Personal Injury, Workman's Compensation and Health Insurances so that patients could use their benefits to be treated for injuries on job, in motor vehicle or as part of care plans that encouraged maintenance.
- Booked appointments, answered phones and handled payments.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude.
- Sanitized and cleaned massage therapy and common rooms.
- Maintained patients’ treatment records and designed long-term care programs for return customers.
Clinical Massage Therapist
PACE VT
Rutland, VT
03.2011 - 03.2012
- Provided massage at geriatric clinical facility surrounded by full team of doctors, nurses and massage therapists Performed lymphatic massage therapy to patients on-site within clinic.
- Spoke with patients regarding health history, expectations, services procedures.
- Maintained patients’ treatment records, designed long-term care programs for return customers.
- Developed strong, trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager, documenting information in files.
- Aided with mobility, independence for disabled individuals, continually monitored safety.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Clinical Massage Therapist
Green Mountain at Fox Run
Ludlow, VT
04.2010 - 10.2010
- Provided massage at weight loss retreat center, located in Green Mountains of Vermont Worked side-by-side with healthcare teams that caters "a women only" health facility that aids in methods of weight control.
- Sanitized and cleaned massage therapy and common rooms.
- Spoke with clients regarding health history, expectations, services procedures.
- Provided safe, effective, appropriate massage therapy techniques with professionalism, enthusiastic attitude.
- Communicated effectively with management concerning important patients.
- Reviewed medical records of patients prior to visits to determine physical limitations, precautions with contra-indications.
- Consulted with other direct-care staff/worked with caregivers to implement home programs to achieve therapy goals.
Sports Massage Therapist
The Killington Grand Hotel
Killington, VT
10.1998 - 06.2005
- Performing Sport Injury focused therapies at trail side hotel at six-mountain resort in largest ski area in northeastern United States.
- Sanitized and cleaned massage therapy and common rooms.
- Reported any unprofessional behavior from clients to management.
- Followed through with guests requests in timely manner.
- Handled guest complaints calmly and professionally.
- Communicated effectively with management concerning important guest issues.
Education
Bachelor of Science - Human Services
The College of St. Josephs The Provider
VTDiploma - Therapeutic Massage
Phoenix Therapeutic Massage College - Phoenix
Phoenix, AZSkills
- Administrative support
- Business-savvy
- Clerical procedures
- Computer-literate
- Effective managerial techniques
- Customer Service
- Upselling Products and Services
- Responding to Difficult Customers
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Relations
- Payment Processing
- Patient and Empathetic
- Microsoft Office
- Policies and Procedures Adherence
- Attention to Detail
- Critical Thinking
- Accurate Documentation
- Creative Problem Solving
- Transaction Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Co-Owner
AZ Car Rentals
08.2019 - 07.2023
Clinical Massage Therapist
Revolution Health Medical Center
06.2019 - 03.2020
Property Acquisitions Assistant Manager
PHX Home Solutions
08.2016 - 01.2023
Clinical Massage Therapist
Daron Halle Chiropractic
09.2014 - 06.2019
Clinical Massage Therapist
Tri-Core Chiropractic- Dr. Matthew Hooper
07.2014 - 04.2015
Clinical Massage Therapist
PACE VT
03.2011 - 03.2012
Clinical Massage Therapist
Green Mountain at Fox Run
04.2010 - 10.2010
Spa Massage Therapist
The Spa At The Woods
11.2004 - 06.2013
Sports Massage Therapist
The Killington Grand Hotel
10.1998 - 06.2005
Clinical Massage Therapist/ Owner Operator
Four Seasons Therapeutic Arts
05.1998 - 06.2013
Bachelor of Science - Human Services
The College of St. Josephs The Provider
Diploma - Therapeutic Massage
Phoenix Therapeutic Massage College - Phoenix
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