Kathleen Flora
Roseville,MI
Summary
Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service. Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention, and expansion.
Overview
4
4
years of professional experience
Work History
Pizza Delivery Driver
Happys Pizza
03.2020 - 12.2021
- Increased overall customer satisfaction by consistently ensuring the accurate and timely delivery of orders.
- Ensured order accuracy by verifying orders before deliveries to minimize customer complaints.
- Managed cash and credit card transactions with high precision to minimize discrepancies in daily sales reports.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
IN HOME HEALTH CARE
UNIVERSTY HOME CARE
06.2020 - 10.2020
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
- Managed complex medical equipment in the home setting safely while maintaining strict adherence to cleanliness protocols for infection control purposes.
- Enhanced patient recovery times by implementing effective treatment plans and diligently monitoring progress.
- Ensured a safe and comfortable home environment for patients through meticulous housekeeping and organization tasks.
- Maintained professional relationships with patients'' families by conducting regular meetings to discuss progress, address concerns, and provide guidance on additional resources available for support.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s unique needs.
- Promoted patient independence by assisting with daily living activities such as grooming, dressing, and meal preparation.
- Assisted patients with mobility issues through gentle physical therapy exercises designed to improve strength, flexibility, and range of motion.
- Educated patients on self-care techniques to manage symptoms effectively at home without constant supervision from healthcare providers.
Pizza Delivery Driver
FRANCO'S PIZZA
02.2018 - 07.2019
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
Education
Medical assistant -
Ross medical
Madison Heights, MI12.2024
Massage therapy -
Dorsey
Madison Heights, MI03.2018
Skills
- Ability to recognize cardiac rhythms
- Can administer basic urinalysis, urine dipstick, blood typing, strep test, and blood sugar
- Knowledgeable of insurance coding and administrative procedures
- Proficient with EKG electrode placement (within 90% accuracy)
- Proven ability to read and perform vital signs
- Skilled at accurately documenting patient history
- Understand basic dosage calculations
Timeline
IN HOME HEALTH CARE
UNIVERSTY HOME CARE
06.2020 - 10.2020
Pizza Delivery Driver
Happys Pizza
03.2020 - 12.2021
Pizza Delivery Driver
FRANCO'S PIZZA
02.2018 - 07.2019
Medical assistant -
Ross medical
Massage therapy -
Dorsey
Volunteer Experience
Mission trip, 06/2001, 08/2001, Honduras, Helped bring medical supplies, food clothes, and books to the children there
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