Summary
Overview
Work History
Education
Skills
Certification
Bilingual
Timeline
Generic

Kathleen Fonseca

Spring Hill

Summary

Registered healthcare professional with strong background in critical care environments, equipped to handle high-stress situations and complex patient needs. Excel in team collaboration, adapting quickly to evolving circumstances and ensuring optimal patient outcomes. Skilled in advanced patient monitoring, emergency response, and therapeutic interventions. Known for reliability, empathy, and strong communication abilities that enhance patient care and team efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Registered Nurse, Intensive Care Unit

Advent Health Connerton LTAC
06.2022 - Current
  • Provide direct, comprehensive care to critically ill patients in a 10-bed ICU, including trauma, post-op, cardiac, respiratory, multi organ system failure, and neurological cases.
  • Provide intensive care to patients who require continuous ventilation, sedation, arterial lines, central lines, vasoactive/sedative IV drips, PEG tubes and tracheostomies.
  • Code team participant; contribute to rapid decision-making in life threatening scenarios.
  • Document patient status and interventions accurately in EPIC EMR.
  • Clinical nurse preceptor.
  • Used as a float and resource nurse to step down unit.
  • Administered critical care treatments and medications in high-pressure environments.
  • Collaborated with multidisciplinary teams to develop and implement patient-centered care plans.
  • Demonstrated a high level of adaptability in adjusting to ever-changing patient acuity levels within the critical care unit, ensuring consistent delivery of safe and effective nursing care.
  • Recognized for teamwork and ability to handle high patient loads with precision and care.
  • Provided compassionate end-of-life care for terminally ill patients and their families, ensuring dignity and comfort during difficult times.

Bilingual Nurse Case Manager

Pharmacord | Aurinia Alliance
05.2024 - 02.2025
  • Assisted patients to navigate through the process of accessing and obtaining complex medications.
  • Communicated clearly, focusing on the accuracy of details of patient’s medical records, ensuring prescriptions/cases are handled timely, serving as a bilingual liaison between patients, families, and healthcare teams to ensure understanding of treatment plans.
  • Had ownership of patient cases from initiation to closure which included benefit investigations, prior authorizations/ denial appeals, determining financial qualifications for assistance programs and assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls using patented technology) by using critical thinking skills and knowledge of specific program and industry rules and standards.
  • Managed caseload of 300+ patients, coordinating medical and psychological services for diverse populations.
  • Built trusted relationships with patients, HCPs, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients.
  • Triaged patients to internal/external resources as appropriate and leveraged electronic tools to identify benefits and payer coverage.
  • Identified/communicated patient’s plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions.
  • Coordinated nurse education with field-based nurse educators and provided support adherence services through coordination of nurse follow-up.
  • Coordinated shipments of products through patient assistance programs and/or bridge programs from internal program pharmacy. Reported adverse events, product complaints, special situation reports and/or medical inquiries received in accordance with SOPs and business rules.
  • Documented all activities within Lynk system in accordance with business requirements.
  • Monitored patient progress, adjusting care plans based on clinical outcomes.
  • Educated patients and families on disease management and medication adherence strategies.
  • Streamlined communication processes between healthcare providers and patients for improved outcomes.
  • Led quality improvement initiatives to enhance service delivery and patient satisfaction.
  • Mentored junior case managers, fostering professional development and best practices in case management.

CNA/Nurse Technician

Advent Health Connerton LTAC
04.2020 - 06.2022
  • Provided direct care to critically ill patients under RN supervision, including bathing, repositioning, and ambulation.
  • Monitored and reported vital signs, oxygen saturation, and intake/output, ensuring timely escalation of patient changes.
  • Assisted with telemetry lead placement and patient preparation for procedures.
  • Supported RNs with wound care, blood glucose checks, and emergency response situations.
  • Maintained a clean, safe patient environment and uphold hospital protocols.
  • Supported patients recovering from surgeries and acute illnesses by delivering daily personal care and emotional support.
  • Documented patient progress and communicated effectively with nursing staff to coordinate care.
  • Flexible with shifts and float assignments.

CNA/Office Assistant

Tender Care Medical Services
07.2014 - 04.2020
  • Oversaw / supervised daily operations including inventory, equipment maintenance, meal prep and planning, daily census, staff meetings, transportation services and translation services.
  • Trained new staff on best practices in patient care, fostering a collaborative work environment.
  • Provided compassionate care and support to patients, enhancing overall well-being and comfort.
  • Assisted in daily living activities, promoting independence and dignity.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
  • Documented patient care accurately, maintaining compliance with health regulations and standards.
  • Implemented infection control protocols, contributing to a safe healthcare setting for all.
  • Advocated for patient needs and preferences, improving satisfaction with care services provided.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Assisted nursing staff with dressing changes, respiratory treatments and tube-feedings.
  • Promoted to Head CNA and Administrative assistant within first year of employment.

Medical Assistant

Ocean Pediatrics
01.2013 - 06.2014
  • Prepared patients and assisted providers with exams and procedures, ensuring comfort and privacy.
  • Recorded patient histories, vital signs, and performed routine diagnostic tests.
  • Coordinated patient appointments, ensuring timely follow-ups and optimal scheduling.
  • Assisted with patient data entry, charting, and clinical preparations.
  • Managed filing and organizing charts and lab results.
  • Performed EKGs, IM injections, and vaccinations.
  • Trained new staff in clinical protocols and office procedures to ensure compliance and effectiveness.
  • Monitored inventory levels of medical supplies, initiating orders to maintain adequate stock levels.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

Associate of Science - Nursing

Keiser University College of Nursing
New Port Richey, FL
05.2021

Nursing Assistant Certification - undefined

MTC School of training
Brooksville, FL
03.2012

Skills

  • Hemodynamics monitoring
  • ECG
  • Intravenous therapy
  • Neurological monitoring
  • Emergency interventions
  • Patient assessment
  • Adaptable and flexible
  • End-of-life care
  • Advanced cardiovascular life support (ACLS)
  • Coaching and mentoring

Certification

  • Registered Nurse: Florida | RN9600609 | April 2026
  • Basic Life Support (BLS) – American Heart Association
  • Advanced Cardiac Life Support (ACLS)

Bilingual

Speaks, reads, and writes Spanish and English fluently.

Timeline

Bilingual Nurse Case Manager

Pharmacord | Aurinia Alliance
05.2024 - 02.2025

Registered Nurse, Intensive Care Unit

Advent Health Connerton LTAC
06.2022 - Current

CNA/Nurse Technician

Advent Health Connerton LTAC
04.2020 - 06.2022

CNA/Office Assistant

Tender Care Medical Services
07.2014 - 04.2020

Medical Assistant

Ocean Pediatrics
01.2013 - 06.2014

Nursing Assistant Certification - undefined

MTC School of training

Associate of Science - Nursing

Keiser University College of Nursing

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