Kathleen Francus
Concord,NC
Summary
Adaptable professional with 40+ years of work experience. Proven leader in facility and emergency communication management at the University of North Carolina Charlotte, adept in asset management and fostering stakeholder relationships. Excelled in enhancing safety protocols and operational efficiency. Skilled in budget administration and maintenance, demonstrating a strong ability to prioritize and execute projects effectively. Exceptional interpersonal, organizational and problem-solving skills. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Reliable worker with excellent communication, time management and computer skills. Knowledge of leadership, problem-solving and prioritization to leverage my abilities to successfully fill the role at your company.
Overview
43
43
years of professional experience
Work History
Critical Facilities Coordinator
University of North Carolina Charlotte
04.2017 - 12.2022
- Maintained physical condition of all the Information Technology Services Department facilities which include the data centers, rooms and closets throughout the campus. Applying available resources and personnel to achieve safe, clean, and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Conducted regular facility inspections to identify repair needs or improvements.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Coordinated and maintained security access through card swipe and key access as needed.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
Unified Messaging Voice Mail Administrator
University of North Carolina Charlotte
08.1999 - 04.2017
- Hired as the Information Technology Services Voicemail Analyst. Working with several voicemail systems to provide voicemail via phone and computer to faculty, staff and students on campus.
- I became the Voicemail Administrator for the campus through this original position.
Public Information Officer
University of North Carolina Charlotte
05.1997 - 07.1999
- Hired to setup and operate a telephone switchboard system to receive outside and internal phone calls for information from the University campus.
- Created and maintained a data base for on campus departments and employees phone contact information.
911 Emergency Dispatcher
University of North Carolina Charlotte
08.1991 - 05.1997
- Hired to setup and operate a civilian 911 police dispatch center for the University campus.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented details in system.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Self-motivated with a strong sense of personal responsibility.
911 Emergency Dispatcher
City of Morgantown, WV Police Department
06.1982 - 08.1987
- Hired to setup and operate a civilian 911 police dispatch center for the CIty of Morgantown, WV.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented details in system.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Self-motivated, with a strong sense of personal responsibility.
911 Emergency Dispatcher
West Virginia State Police
06.1980 - 06.1982
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
High School Diploma -
Sherman High School
Seth, WVPre-Veterinary Medicine
West Virginia University
Morgantown, WVCommunications Studies
University of North Carolina At Charlotte
Charlotte, NCSkills
- Work Order Management
- Budget Administration
- Asset Management
- Maintenance
- HVAC Systems
- Environmental Compliance
- Alarm systems
- Repairs and maintenance
- Utilities
- Special projects
Timeline
Critical Facilities Coordinator
University of North Carolina Charlotte
04.2017 - 12.2022
Unified Messaging Voice Mail Administrator
University of North Carolina Charlotte
08.1999 - 04.2017
Public Information Officer
University of North Carolina Charlotte
05.1997 - 07.1999
911 Emergency Dispatcher
University of North Carolina Charlotte
08.1991 - 05.1997
911 Emergency Dispatcher
City of Morgantown, WV Police Department
06.1982 - 08.1987
911 Emergency Dispatcher
West Virginia State Police
06.1980 - 06.1982
High School Diploma -
Sherman High School
Pre-Veterinary Medicine
West Virginia University
Communications Studies
University of North Carolina At Charlotte
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