Kathleen Gallello
Putnam Valley
Summary
Hardworking, highly motivated student eager to learn and obtain skills to enhance performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Waitress
Courtside Bar and Grill
09.2023 - Current
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Processed payments accurately using POS systems and handled cash transactions efficiently
Substitute Teacher
Putnam Valley Elementary School
05.2022 - Current
- Classroom Management: Maintain order and manage student behavior during the teacher's absence. Follow the school’s discipline policies to handle disruptions effectively.
- Instruction Delivery: Implement lesson plans provided by the regular teacher. Adapt teaching methods to ensure student understanding of material.
- Attendance and Supervision: Take attendance and ensure all students are accounted for. Supervise students during classroom activities, transitions, and sometimes during breaks or lunch.
- Lesson Adaptation: Modify lesson plans when necessary to accommodate class progress or unforeseen circumstances. Provide clear instructions for assignments and activities.
- Student Support: Assist students with questions or difficulties during assignments. Provide encouragement and maintain a positive learning environment.
- Policy Adherence: Follow school policies, procedures, and safety guidelines. Respect confidentiality and professionalism at all times.
- Flexibility: Be prepared to teach a variety of subjects and grade levels, often with short notice. Adapt quickly to different classroom environments and student needs.
- Including frequently implementing these points within the classrooms containing the children with more severe autism spectrum disorders (both during the school year and during the schools summer camp program for these children)
Manager
Shimmy's Açaí
06.2022 - 08.2023
- Answered calls during shift to assist with customer questions and concerns
- Managed portion control using correct utensils during preparation and plating
- Followed established procedures and requirements for safe food handling, storage and service
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Replenished food items from inventory and rotated ingredients
- Wrapped, dated and labeled food items in storage for safety and freshness
- Prepared and served items from the menu by reviewing recipes and combining ingredients
Coach
Cortland Little League Softball
06.2021 - 08.2021
- Provided safe transportation to and from activities and events
- Cooked nutritious meals to promote healthy diet and nutrition
- Encouraged safe, positive behavior by redirecting children to take positive action
- Tended to children's general needs while providing supervision for safety in day-to-day activities
Counter Girl
Little Sorrento
08.2018 - 06.2019
- Answered phones in a timely manor and taking both questions and orders
- Provided exceptional service that reflected restaurant standards and core values
- Created food displays according to established standards and replaced dated products with fresh
- Processed order transactions and handled debit and cash operations
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions
- Talked pleasantly with customers while taking orders and promoted positive image for business
Education
Currently enrolled - Psychology, Forensics
SUNY Binghamton
Binghamton, NY05.2025
High School Diploma - undefined
Putnam Valley High School
Putnam Valley, NY06.2021
Skills
- Teamwork and Collaboration
- Professional and Courteous
- Time Management
- Goal setting
- Organizational skills
- Emotional intelligence
- Interpersonal communication
- Verbal and written communication
- Individualized care
Extra-Curricular Activities
Vice President of Club Softball at Binghamton University
Awards
- Dean's List multiple semesters
- High School All-League player
- High School Diamond 9 recipient
Timeline
Waitress
Courtside Bar and Grill
09.2023 - Current
Manager
Shimmy's Açaí
06.2022 - 08.2023
Substitute Teacher
Putnam Valley Elementary School
05.2022 - Current
Coach
Cortland Little League Softball
06.2021 - 08.2021
Counter Girl
Little Sorrento
08.2018 - 06.2019
High School Diploma - undefined
Putnam Valley High School
Currently enrolled - Psychology, Forensics
SUNY Binghamton
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