Kathleen Healy

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

• Presented new and additional products and services to existing customers.
• Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.

• Processed invoices, researched discrepancies, assisted with fiscal yearend closures
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

• Managed the implementation of Wireless and Wireline telecom circuits
• Identified downstream obstacles and work with internal and external groups to troubleshoot issues prior to customer turn-up
• Worked with internal Sprint teams to test new circuit functionality and troubleshoot/resolve technical issues
• Member of the Triage Conference Call Bridge to assist field technicians in resolving circuit testing and turn-up issues
• Key member of the T1 Order Escalation Team -successfully completed 90% of long-time outstanding orders

Personal Sabbatical

• Implemented customized Toll-Free interactive programs for businesses
• Primary point of contact for the SE region of the United States for commercial account customers including sales and post-sales support totaling over $100 million in revenue
• Provided program design and implementation support to ensure timely and accurate customer program delivery, seamless migration of customer traffic, and management of customer expectations
• Consulted with customers regarding program change requests, work with delivery teams to implement program changes and test functionality and validate product information to ensure accurate billing

• Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
• Coached individuals and their families on methods for managing chronic diseases with effective dietary plans and preparation of food according to the diet.
• Taught weekly weight loss classes at local hospital for community-based patients.

• Verified prepared food met standards for quality and quantity before serving to 120 residents
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Oversaw training and coaching of more than 15 team members.

• Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
• Counseled individuals and families on diabetes management at hospital-based Diabetes Management Center.
• Verified meals met individually prescribed medical nutrition orders.
• Assisted patients clients with mean plan development, addressing individualized dietary requirements.

• Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
• Assisted patients with menu selections according to prescribed diet and calculated the number of various diets needed for each meal time.
• Prepared all baked and cold prep items each weekend for patients and staff.