Kathleen Gaumer

Provide professional customer service.

Manage customer inventories in warehouse for distribution on East Coast,

Send requests for stock transfers.

Submit orders to production team.

Work with outside sales to provide customers. with materials for manufacturing goods.

Alert customers to supply schedules.

Maintain worksheets with vital information for managing inventories.

Communicate with production team as to customer expected schedule of materials.

Resolve issues quickly and efficiently.

Manage Leads for Development directors, review resumes for potential leads.

Updating lead sources frequently.

Manage phone & email correspondence .

Coordinate travel for Guests.

Prepare reports for the development directors, and president.

• Managing a multi-line phone system,answer and quickly redirect call appropriate individuals.
• Monitor the Meters e-mail, entering meters, making changes to contacts as requested by customers
• Approving orders in Sherpa, importing orders into E-auto
• Assist Sales Manager with weekly sales activity report and monthly MA Reviews
• Manage conference room schedule for the WR Branch
• Assist with travel arrangements for VP of Sales.
• Produce training manuals for new sales reps.
• Assisting various departments with data entry, collating
• Manage the EBS/VBS Phone Directory
• Helped distribute employee notices around the office.

• Utilize Outlook to arrange and coordinate appointments for Technicians to set up iPads for Physicians. 
• Managed promotional giveaway of iPads
• Utilized Excel to keep track of information gathered from invoices, to track expenses of consultants
• Data entry Review & analyze vendor invoices for expenses, hours Utilized Excel to compile & analyze information, create reports Utilize Eclipse for project management.
• Adding resources, matching resources to projects.

• Estimated jobs for print, and trade show graphics and complex projects
• Created job tickets for the manufacturing
• Acted as a liaison between the customers and the production department
• Handled problem resolution with job production
• Helped with the production of orders as necessary
• Assist Customers with navigation of On-line Direct to Print Orders.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Answered an average of twenty calls per day by addressing customer inquiries, solving problems and providing new product information.
• E-mailed suppliers, carriers and customers with shipping updates.

• Provided customer service in a professional environment.
• Worked with clients and vendors.
• Produced copy jobs, including bindery.