Kathleen Gonsauls
Seven Valleys,PA
Summary
Adaptable and detail-oriented professional with a strong background in customer service and documentation management. Known for effective problem-solving and team collaboration, committed to delivering exceptional customer experiences and supporting organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
TriStarr Staffing
Lancaster, Pennsylvania
08.2024 - Current
- Prepared and imported various documentation types into system efficiently.
- Guided new hires through shadowing processes to reinforce understanding of customer service protocols.
- Assisted customers with inquiries regarding insurance policies and coverage options.
- Collaborated with team members to promptly resolve customer issues.
- Handled incoming calls, directing them to appropriate departments as necessary.
- Managed customer inquiries, complaints, and requests for information on insurance policies.
- Advised customers on suitable coverage options tailored to individual needs.
- Responded to portal messages from members and providers, ensuring timely communication.
Independent Contractor
Freelance
07.2012 - 07.2022
- Coordinated with clients on Fiverr and Upwork to produce tailored solutions meeting project needs and deadlines while attending to care responsibilities for ill parents
- Completed data entry and transcription services, enhancing administrative workflow.
Education
Bachelor of Science - Web Design And Interactive Media
The Art Institute of Pittsburgh - Online Division
Remote03-2015
Skills
- Documentation management and processing
- Data entry and management
- Team collaboration and organization
- Customer relationship management
- Problem solving and resolution
- Effective communication skills
- Time management and task prioritization
- Attention to detail and accuracy
- Client education and support
Certification
- CompTIA Tech+, Febuary 2025
- CS0221EN Beginners Guide to Cybersecurity, August 2025
References
References available upon request.
Timeline
Insurance Customer Service Representative
TriStarr Staffing
08.2024 - Current
Independent Contractor
Freelance
07.2012 - 07.2022
Bachelor of Science - Web Design And Interactive Media
The Art Institute of Pittsburgh - Online Division
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