Kathleen Good
Detroit,MI
Summary
With over 20 experience in Customer Service and sales . Currently looking to emphasize my development and training within a team atmosphere.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Gt Independence
Sturgis, MI
07.2017 - 12.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Patient Care Coordinator
Walgreens Specialty Pharmacy
Canton, MI
08.2014 - 07.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Answered inbound and made outbound calls in a high volume call center.
- Processed payments for prescription medication ,set up deliveries for medications can be shipped to patients and medical facilities.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain Prior Authorizations for medical treatments.
Closer
Home Depot Call Center
Oak Park, MI
08.2010 - 08.2014
- Assisted customers with Flooring Quotes and closed on High End Sales for The Home Depot.
- Answered calls in a high volume call center.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Exceeded sales targets through effective negotiation and persuasive negotiation.
- Implemented CRM system for better tracking of leads and opportunities.
- Assisted and processed customers with applicationS for The Home Depot credit card.
Debt Collector
Asset Acceptance LLC
Wixom, MI
02.2006 - 08.2010
- Collected on delinquent accounts to reduce overdue balances.
- Prepped accounts for law suits. Answered inbound and made outbound calls in a high volume call center.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Education
Associate Of Science - Nursing
Wayne County Community College
Detroit, MI06.2022
Member Of The Phi Theta Kappa - Applied Science
Wayne County Community College
Detroit, MI2022
Central Service Certification - Sterilization Tools For Surgery
Wayne County Community College
Detroit, MI06.2015
Skills
- Patient care
- Microsoft Office
- Power Point
- CRM
- Script Med
- Lexus Nexus
- Excel
- Housekeeping
- Care plan management
- State Driver's license
Timeline
Home Health Aide
Gt Independence
07.2017 - 12.2024
Patient Care Coordinator
Walgreens Specialty Pharmacy
08.2014 - 07.2017
Closer
Home Depot Call Center
08.2010 - 08.2014
Debt Collector
Asset Acceptance LLC
02.2006 - 08.2010
Associate Of Science - Nursing
Wayne County Community College
Member Of The Phi Theta Kappa - Applied Science
Wayne County Community College
Central Service Certification - Sterilization Tools For Surgery
Wayne County Community College