Summary
Overview
Work History
Education
Skills
Community Service
References
Timeline
Generic

Kathleen Gooley

6 Snowberry Road, Malta,NY

Summary

Dynamic and personable professional with over 10 years of experience in customer service, sales, and office operations. Proven success as a small business owner and team leader, skilled in direct sales, digital marketing, and client retention. Recognized for exceptional communication, strong problem-solving abilities, and a customer-first mindset. Seeking to bring entrepreneurial energy and relationship-building skills to a growing team.

Overview

17
17
years of professional experience

Work History

Business Owner

LuLaRoe Kathleen Gooley Boutique
Malta, NY
06.2016 - Current
  • Built and operated a successful boutique, generating consistent monthly revenue through social media, live selling, and local events.
  • Maintained customer base of 500+ clients, offering tailored product recommendations and personal styling.
  • Managed all inventory, marketing, ordering, and fulfillment operations.
  • Trained and mentored new consultants on sales techniques and customer service.
  • Organized special events to promote brand visibility and drive traffic.
  • Achieved multiple top-seller awards and exceeded monthly sales goals for several consecutive years.

Office Manager

Capital Area Physical Therapy
Malta, NY
01.2013 - 08.2016
  • Supervised daily office operations including scheduling, insurance verification, billing, and patient communication.
  • Managed front desk staff and supported hiring, onboarding, and training.
  • Coordinated marketing efforts and community outreach events.
  • Streamlined administrative processes, improving appointment scheduling efficiency.
  • Cultivated a welcoming environment that enhanced patient satisfaction.

Claims Customer Service Representative

ValueOptions (now Beacon Health Options)
Latham, NY
09.2011 - 05.2012
  • Responded to a high volume of calls from healthcare providers and members regarding insurance eligibility, benefits, and claims.
  • Resolved disputes quickly and accurately by investigating discrepancies and documenting interactions.
  • Educated members on insurance processes and product offerings.

Office Manager

Home Made Theater
Saratoga Springs, NY
01.2009 - 09.2011
  • Oversaw box office operations, including reservations, ticket sales, and group bookings.
  • Handled marketing, PR, and social media presence to promote performances.
  • Wrote press releases, coordinated special events, and managed donor outreach.
  • Facilitated volunteer coordination and internal communications.
  • Organized and executed annual fundraising auction and assisted in securing performance rights.

Education

Theater Administration

Saratoga Springs, NY
Saratoga Springs, NY

Theater Performance and Theater Administration

Queensbury, NY
Queensbury, NY

Skills

  • Effective communication
  • Customer focused
  • Focused on customer satisfaction
  • Office management
  • Cross-cultural sensitivity
  • Client engagement
  • Effective communication
  • Customer focused
  • Focused on customer satisfaction
  • Office management
  • Cross-cultural sensitivity
  • Client engagement

Community Service

  • Malta Avenue PTA, 2016, Present, Coordinator for PTA apparel sales and snack drive programs, Lead organizer for annual food drive, donating over 9,000 items to Malta Community Center Food Pantry
  • Korean American Adoptee Adoptive Family Network (KAAN), Youth program leader during cultural tours in Korea (2004, 2015), Panel moderator and speaker at national adoption conferences, Represented KAAN at international events and advocacy meetings
  • Campaign Volunteer, 2005, 2013, Supported local political campaigns through outreach, mailings, and volunteer coordination

References

Available upon request.

Timeline

Business Owner

LuLaRoe Kathleen Gooley Boutique
06.2016 - Current

Office Manager

Capital Area Physical Therapy
01.2013 - 08.2016

Claims Customer Service Representative

ValueOptions (now Beacon Health Options)
09.2011 - 05.2012

Office Manager

Home Made Theater
01.2009 - 09.2011

Theater Administration

Saratoga Springs, NY

Theater Performance and Theater Administration

Queensbury, NY

Similar Profiles

CREATE PROFILE