Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Groover

Tecumseh,MI

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Overview

21
21
years of professional experience

Work History

Server

Tip Top Restaurant
Adrian, MI
08.2021 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Prepared drinks according to standard recipes.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.

Senior Teller

Bank of Ann Arbor
Ann Arbor, MI
04.2021 - Current
  • Balanced cash drawer daily and ensured accuracy of all transactions.
  • Provided support to customers with inquiries regarding their accounts.
  • Ensured that security protocols were followed when handling large sums of money or sensitive documents.
  • Attended training sessions to stay current on banking regulations and industry trends.
  • Coached and mentored junior tellers on best practices for customer service and processing transactions.
  • Recognized suspicious activity or behavior from customers and took appropriate action according to established procedures.
  • Upheld compliance standards set forth by federal regulations such as Bank Secrecy Act Anti-Money Laundering.
  • Advised management on potential risk related issues identified through transaction monitoring.
  • Resolved customer complaints in a timely manner to maintain high customer satisfaction ratings.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
  • Monitored cash levels throughout the day to ensure adequate supply of currency was available at all times.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Performed currency transaction reports for foreign currency.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Managed supply of cash for the branch, including ordering cash from the vault as necessary.
  • Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
  • Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
  • Monitored and maintained security procedures to protect both staff and customers.

Server

Applebee's Grill + Bar
Dundee, MI
04.2018 - 06.2022
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Prepared drinks according to standard recipes.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Home Health Aide

Cindy Lazarz
Tipton, MI
11.2018 - 04.2021
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Prepared meals and snacks according to prescribed diets.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Assisted in ambulation and exercise routines for clients.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Provided companionship and monitored health condition of clients.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Administered medications as instructed by physician or nurse practitioner.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.

Server Manager

Miller's Family Restaurant
Adrian, MI
12.2003 - 11.2018
  • Monitored system performance to ensure optimal operation of servers.
  • Evaluated existing processes related to server management and recommended improvements.
  • Performed troubleshooting to diagnose and resolve system-related problems.
  • Analyzed system logs and identified potential issues with server operations.
  • Developed policies, procedures, and standards for server management and maintenance.
  • Managed server deployments and configurations, including hardware and software upgrades.
  • Ensured that all servers were compliant with industry regulations relating to security protocols.
  • Established standards for personnel performance and customer service.
  • Motivated staff through acknowledgment of hard work and achievements.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Provided information about menu selections and made recommendations.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Managed virtual server environments, optimizing resource allocation and scalability.
  • Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.

Education

High School Diploma -

Tecumseh High School
Tecumseh, MI
05-2001

High School Diploma -

Jackson College
Jackson, MI

Skills

  • Cash counting
  • Customer Relationship Management
  • Money Handling
  • Customer Needs Assessment
  • Asset Management
  • Financial Transactions
  • Money orders
  • Customer relationship development
  • Signature Verification
  • Money Management
  • Transaction Processing
  • Balance Transfers

Timeline

Server

Tip Top Restaurant
08.2021 - Current

Senior Teller

Bank of Ann Arbor
04.2021 - Current

Home Health Aide

Cindy Lazarz
11.2018 - 04.2021

Server

Applebee's Grill + Bar
04.2018 - 06.2022

Server Manager

Miller's Family Restaurant
12.2003 - 11.2018

High School Diploma -

Tecumseh High School

High School Diploma -

Jackson College
Kathleen Groover