Kathleen Guiffrida
FOREST HILL,MD
Summary
With a proven track record at UM Upper Chesapeake Medical Center, I excel in medical office management and patient confidentiality adherence, enhancing patient care through efficient medical records management and compassionate customer service. My adeptness in insurance processes and strong organizational skills have significantly improved billing accuracy and patient satisfaction.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Medical Secretary
UM Upper Chesapeake Medical Center
06.2009 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
Office Manager
Alan Reisinger MD and Dorian St Martin MD
02.2008 - 06.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Referral Coordinator
Seton Medical Group
12.1995 - 02.2008
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Attended continuing education courses to stay current on referral processes and best practices.
- Enhanced referral coordination system, making it more user-friendly for both staff and patients.
Office Manager
Dorian St Martin, MD and Alan Reisinger, MD
01.1993 - 12.1995
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Medical Office Assistant
Dorian St Martin, MD and Alan Reisinger, MD
07.1986 - 01.1994
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- performed spirometry testing
- blood drawing
- EKG's
- Assisted with sigmoidoscopy procedure
- performed Dexa scans
Ward Clerk
Mercy Medical Center Baltimore Md
07.1978 - 06.1986
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in patient's chart
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Filled out records, staffing sheets, and patient documents.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy med-surg department.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
Education
No Degree - General Studies
Essex Community College
Baltimore, MDNo Degree - General Studies
Harford Community College
Bel Air, MD01-2025
GED -
Northern High School
Baltimore, MD06-1977
Skills
- Medical Terminology
- Clinical Support
- Customer Service
- Patient Scheduling
- Knowledge of insurance processes, referrals, and authorizations
- Strong organizational skills
- Patient Confidentiality Adherence
- Telephone Customer Support
- Medical Office Management
- Medical Records Management
- Patient check-in
- Professional telephone etiquette
- Medicare/Medicaid
- Appointment Coordination Abilities
- Payment Collection
- Insurance Verification
- EMR Updating
- Critical thinking abilities
- Detail-oriented approach
- Medical Coding Basics
- HIPAA
- Provider Relations
- Adaptable to change
- Administrative support experience
- Inventory Management
- Healthcare Billing Knowledge
- Medical billing codes
- Insurance authorization management
- Current Procedural Terminology (CPT)
Certification
Certified Medical Assistant
Certified Coder
Timeline
Medical Secretary
UM Upper Chesapeake Medical Center
06.2009 - Current
Office Manager
Alan Reisinger MD and Dorian St Martin MD
02.2008 - 06.2009
Referral Coordinator
Seton Medical Group
12.1995 - 02.2008
Office Manager
Dorian St Martin, MD and Alan Reisinger, MD
01.1993 - 12.1995
Medical Office Assistant
Dorian St Martin, MD and Alan Reisinger, MD
07.1986 - 01.1994
Ward Clerk
Mercy Medical Center Baltimore Md
07.1978 - 06.1986
No Degree - General Studies
Essex Community College
No Degree - General Studies
Harford Community College
GED -
Northern High School
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