Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Guillaume

Pleasant Hill,CA

Summary

Highly skilled Brand Ambassador with 20 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, Friendly, open and committed to building a customer base by providing a positive service experience. Driven with a wide range of hands-on sales expertise have a history of working at Target, Walmart and many trade shows. Highly committed to providing outstanding product demonstrations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Customer Service/Delivery Driver

DoorDash
01.2020 - 03.2023
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Sales Consultant

Terra Outdoor Living
02.2017 - 03.2019
  • Consistently provided professional, friendly and engaging service.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Provided friendly and attentive service.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Created detailed sales presentations to communicate product features and market data.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Increased overall revenue 50% from consultative sales through effective salesmanship and great negotiation skills.
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
  • Stayed knowledgeable on latest product innovations and technological advancements through continuous training.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Responded to telephone and in-person requests for information.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Maximized customer retention by resolving issues quickly.
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.

Brand Ambassador

Florida Staffing Firm
09.2017 - 02.2019
  • Provided customers with a friendly outgoing greeting.
  • Extensive knowledge of product or products being promoted.
  • Experienced in on and off premise events.
  • Experienced in samplings, conventions, and other special events
  • Maintained appearance appropriate to event.
  • utilized giveaways and other merchandize.
  • collected photos, stats, and feedback for event recaps.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Reviewed and implemented new company initiatives and executed product activations.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Placed new and existing brand products in competitive retail locations.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Provided exceptional customer service to drive satisfaction.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.

Brand Ambassador

Nespresso Coffee
09.2016 - 04.2017
  • Greeted customers with a warm greeting.
  • offered samples of the product being tasted.
  • Maintained full knowledge of wine being promoted.
  • Poured samples using standard pour according to specifications.
  • Verified that customers were of legal age.
  • collected photos, stats, and feedback for event recaps.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Reviewed and implemented new company initiatives and executed product activations.
  • Planned future sampling opportunities and special events.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Placed new and existing brand products in competitive retail locations.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Worked with team to achieve sales goals for products.
  • Provided exceptional customer service to drive satisfaction.

Front Desk

Aviation Materials & Maintenance
07.2012 - 07.2014
  • Greeted and welcomed all hotel guests with a smile.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers\' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Recommended top dining and entertainment options for guests in San Antonio and surrounding area.
  • Greeted and registered guests and issued keys.
  • Managed food delivery for 200+ guests for special events
  • Stocked service stations with items such as ice, napkins, and straws
  • Provided friendly and attentive service and exceptional hospitality.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Set up glassware and liquor prior to events.
  • Ensured liquor was secured at the end of shifts.
  • Upheld strict cash handling procedures.
  • Refused service to intoxicated guests.
  • Verified that guests at the bar were of legal age.
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded swiftly to aircraft requests and other inquiries made via establishment website, email, or phone.
  • Collected fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Prepared reports on sales
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

Bachelor of Arts - Liberal Arts And General Studies

U C Santa Barbara
Goleta CA

Skills

  • Engaging personality
  • Attending multiple customers
  • Handling difficult customers
  • Clear and effective communication
  • Preparing samples
  • Fast learner
  • Able to bend, squat and reach
  • Micros POS
  • Route Planning
  • Confidentiality Understanding
  • Time Management
  • Account Penetration
  • Safety Management
  • Navigational Systems and GPS
  • Order Picking and Processing
  • Shipping and Packaging
  • Loading and Unloading
  • Customer Service
  • Business Management
  • City and Non-City Driving
  • Positive attitude
  • Relationship building
  • Product knowledge
  • Merchandizing understanding
  • Flexible schedule
  • Professional demeanor
  • Interpersonal skills
  • High energy
  • Multi-tasking strength
  • CDL License
  • Problem-Solving
  • Relationship Building
  • Clean Driving Record
  • Customer Rapport
  • Flexible Schedule
  • Punctual and Reliable
  • Processes and Procedures
  • Accident Prevention
  • Schedule Management
  • GPS and Route Planning
  • Punctuality

Timeline

Customer Service/Delivery Driver

DoorDash
01.2020 - 03.2023

Brand Ambassador

Florida Staffing Firm
09.2017 - 02.2019

Sales Consultant

Terra Outdoor Living
02.2017 - 03.2019

Brand Ambassador

Nespresso Coffee
09.2016 - 04.2017

Front Desk

Aviation Materials & Maintenance
07.2012 - 07.2014

Bachelor of Arts - Liberal Arts And General Studies

U C Santa Barbara

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Kathleen Guillaume