Kathleen Haarbauer
Key Largo
Summary
Proactive professional with a versatile background in customer-facing roles. Skilled in building positive relationships and ensuring smooth operations, contributing to an exceptional service experience and improved organizational outcomes. Strong customer service and organizational skills. Proven ability to manage multiple tasks efficiently while maintaining positive relationships with clients and vendors.
Detail-oriented individual experienced in maintaining operational efficiency and delivering exceptional customer service. Known for effective time management and strong work ethic, ready to contribute to enhancing business processes and fostering positive client interactions.
Overview
15
15
years of professional experience
Work History
Personal Assistant/Farm Hand
Tranquillity Farms
12.2023 - 03.2026
- Developed and maintained positive relationships with clients and vendors, fostering collaboration opportunities.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Server
Champys Fried Chicken
02.2022 - 11.2023
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed order accuracy and timeliness, enhancing overall operational efficiency.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Handled cash transactions and maintained accurate records of sales daily.
Owner/Operator
All Pros Make Ready
05.2021 - 02.2022
- Oversaw daily operations ensuring timely project completion and high-quality standards.
- Managed vendor relationships to secure competitive pricing and reliable service delivery.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored staff on best practices and safety protocols in property make-ready services.
Server
Mrs Mac's Kitchen
06.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly, fostering a welcoming atmosphere.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Bartender
No Name Pub
02.2011 - 03.2018
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Trained new staff on menu knowledge and operational procedures for consistent service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Conducted engaging conversation, delivering informative, narratives on local history and cultural significance.
Education
High School Diploma -
Gotham High School
Gorham, MECertificate Massage Therapy -
Alpha School Of Massage
Lake Park FL2001
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
Timeline
Personal Assistant/Farm Hand
Tranquillity Farms
12.2023 - 03.2026
Server
Champys Fried Chicken
02.2022 - 11.2023
Owner/Operator
All Pros Make Ready
05.2021 - 02.2022
Server
Mrs Mac's Kitchen
06.2020 - 04.2021
Server/Bartender
No Name Pub
02.2011 - 03.2018
High School Diploma -
Gotham High School
Certificate Massage Therapy -
Alpha School Of Massage