Kathleen HAEHN

• Analyzed and evaluated agricultural data to plan and develop techniques to assist farmers in solving problems such as crop rotation and soil erosion
• Assist farmers with Current Agricultural Use Valuation program and make sure farmers get best value for soils for taxes
• Assist farmers with conservation soils
• Assess, calculate and estimate taxes
• Transfer ownership from deeds
• Transfer ownership of manufactured homes from titles
• Run Reports
• Updating Homestead program for Real Estate
• Updating Homestead program for Manufactured Home
• Issue and renew Licenses
• Dealing with public on daily basis
• Managed over 25 customer calls per day

* Work closely with the project director, and other departments to develop strong, outcome-based grant application that aligned with organization goals.

* Communicate with the organization for feedback and distribution.

* Organize material to research and complete the writing task.

* Edit and proofread technical documents for accuracy and consistency.

* Maximized funding potential by tailoring grant application to the specific guidelines and priorities.

* Attended grant writing webinar to enhance sources and interact with other grant writing professionals.

• Liaised with housekeeping and maintenance staff to address requests and complaints made by members.
• Greet visitors and members upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Used quick response and dynamic service skills to build relationships with patrons and improve membership retention rate.
• Collaborated with team members to handle member requirements from check-in through check-out.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Manage over 25 customer or member calls per day per shift

• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Referred customers to various services by evaluating needs and providing recommendations.
• Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
• Helped customers locate products and checked store system for merchandise at other sites.
• Input credit and debit card payments in POS system to complete purchases.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Fielded customer questions to share information about products, availability and pricing.
• Manage over 20 customer calls per day

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Performed issued and renewed Driver license for customers.
• Help reinstate Driver's license
• Increased annual car tags
• Manage over 25 customer calls per day
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Kept accounts in balance and ran daily reports to verify totals
• Used internal software from State of Ohio

• Inspected final products on Mezzanine line to assess compliance with quality standards and established tolerances.
• Maintained maximum organization and productivity by properly sorting project components on work tables.
• Participated in training sessions to enhance skills and knowledge.
• Inspected and adjusted work performed to meet expectations.
• Assembled air compressors
• Mig and Tig welds on air compressors
• Inspected welds on air compressors
• Cap air compressor ready for paint line