Kathleen Hailey
Fort Pierce,FL
Summary
Experienced Business & Quality Assurance Analyst specializing in data analysis, quality assurance, and audit management. Enhanced processes and delivered management reports that drive decision-making. Skilled in Microsoft Excel and Word, with strong organizational and time management abilities. Demonstrated success in both team environments and remote work.
Overview
7
7
years of professional experience
Work History
Business & Quality Assurance Analyst
Conifer Health Solutions LLC
Frisco, Texas
02.2024 - Current
- Maintained quality audit management tool to confirm all functionalities operated as intended
- Reviewed data files for accuracy and made corrections.
- Ensured timely receipt of data files into the FTP site and uploaded them to the quality audit management tool.
- Communicated with leadership to verify associates received the required number and type of audits weekly
- Collaborated with leaders to enhance team performance and other analysts in the design and implementation of specialized focus audits
- Prepare monthly Management Operations Report and Month-end Trending report
Manager, Patient Accounting
Conifer Health Solutions LLC
Frisco, Texas
02.2022 - 02.2024
- Monitor progress of multiple projects and meet all project deadlines
- Monitor productivity and quality of the team
- Compiled reports on time and attendance, productivity, quality, and project logs.
- Compile and analyze project data
- Staffed the SWAT team and assigned daily tasks to meet project deadlines.
- Prepared and rolled out client projects to supervisors and team members.
- Mentored supervisors and team members.
- Conducted interviews with candidates to assess qualifications and fit for the role and provide training for new hires
Quality Analyst
Conifer Health Solutions LLC
Frisco, Texas
10.2019 - 02.2022
- Performed daily audits of twenty-five or more audits across all areas of the revenue cycle
- Analyzed data to uncover trends for process improvement and additional training needs
- Identified audit process areas needing improvement, including clarifying ambiguous questions and refining SOP job aids
- Collaborated with analysts to standardize auditing practices across the team
- Trained and mentored new hires in the process of account auditing
Education
Bachelor of Science - Accounting
Braduley University
Peoria, ILSkills
- Quality assurance
- Quality control
- Data validation
- Data analysis
- Reporting tools
- Process improvement
- Stakeholder engagement
Timeline
Business & Quality Assurance Analyst
Conifer Health Solutions LLC
02.2024 - Current
Manager, Patient Accounting
Conifer Health Solutions LLC
02.2022 - 02.2024
Quality Analyst
Conifer Health Solutions LLC
10.2019 - 02.2022
Bachelor of Science - Accounting
Braduley University