Summary
Overview
Work History
Education
Skills
Accomplishments
About Me
Timeline
Kathleen Hakes-Fastner

Kathleen Hakes-Fastner

Aitkin,Mn

Summary

Dynamic and results-oriented education leader with over 15 years of experience in program development, professional development facilitation, strategic partnerships, and implementation coaching. Proven expertise in leading large-scale initiatives, driving impactful collaborations, and fostering innovative solutions in K-12 education. Successfully developed and delivered professional learning opportunities, supported Multi-Tiered Systems of Support (MTSS) and PBIS initiatives, and coached educators and teams to enhance student outcomes. Passionate about advancing educational equity, empowering educators, and creating sustainable systems that positively impact students and communities.

Overview

25
25
years of professional experience

Work History

Director of Education Services - West

BASE Education /7 Mindsets
07.2021 - Current
  • Led a team of consultants managing over 300 school districts, ensuring high customer satisfaction and retention.
  • Established KPIs and monitored customer health metrics, maintaining over 82% of accounts in a positive status.
  • Partnered with cross-functional teams to enhance customer journeys and align product solutions with client needs.
  • Acted as a client advocate, gathering feedback to inform product enhancements and improve service delivery.
  • Implemented streamlined onboarding processes, reducing setup time and increasing adoption rates.
  • Identified upsell opportunities, contributing to annual revenue growth.

Implementation Consultant – Customer Success Team

Odysseyware / Edgenuity (Imagine Learning)
03.2015 - 07.2021
  • Delivered personalized onboarding and training for over 500 schools, driving platform adoption and satisfaction.
  • Designed data-driven professional development plans tailored to district goals.
  • Developed monthly engagement sessions to foster educator participation and improve user outcomes.
  • Maintained strong client relationships through ongoing support and coaching.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.

Curriculum & Instruction / Federal Programs / Special Education

Aitkin Public Schools
01.2000 - 03.2015
  • Spearheaded districtwide initiatives in curriculum alignment, MTSS, and teacher development.
  • Facilitated training sessions on instructional strategies, data utilization, and improvement planning.
  • Collaborated across departments to achieve compliance and educational goals.
  • Fostered a culture of transparency within the organization by encouraging open dialogue regarding challenges faced during program implementation.
  • Delivered comprehensive training sessions for staff members on relevant federal program topics, ensuring up-to-date knowledge and skills among the team.

Education

Master's in Education - Reading Cognate

Bemidji State University

Master's program focused on providing K-12 students with reading instruction to develop language & literacy skills, instructional strategies, and listening & reading comprehension.


Bachelor of Science - Special Education

St. Cloud State University

Certifications: Special Education M/MI, M/SI, LD

Skills

  • Strategic Leadership & Planning
  • Professional Development Facilitation & Coaching
  • MTSS, SEL & Mindset based learning, PBIS, Expertise
  • Implementation Science & Continuous Improvement
  • Stakeholder Engagement & Partnership Building
  • Data-Driven Performance Metrics
  • Team Leadership & Mentorship
  • Curriculum & Program Development
  • Collaborative learning
  • Educational leadership
  • Curriculum mapping

Accomplishments

  • Oversaw training and consultative support for over300 schools spanning 37 states and Canada.
  • Achieved a90% customer satisfaction rate through proactive risk management and strategic touchpoints.
  • Spearheaded initiatives to integrate data-driven decisions, enabling schools to maximize ROI from SaaS solutions.
  • Increased retention & expansion for digital curriculum solutions by developing tailored training modules.
  • Enhanced program effectiveness through innovative instructional strategies and feedback systems. (Learning Cohorts)
  • Developed and facilitated data retreats to guide continuous improvement planning.
  • Improved district performance metrics by integrating data-driven continuous improvement systems.
  • Successfully scaled districtwide MTSS/RTI implementation, improving student outcomes.
  • Recognized for leadership in achieving MN School of Excellence designation for curriculum alignment and teacher development.
  • Launched successful Pre-K transition programs, increasing student readiness.

About Me

My Passion I am deeply committed to empowering others to unlock their full potential and supporting organizations in creating sustainable systems that positively impact educators and students. Through meaningful relationships and impactful professional development, I strive to leave a lasting legacy that fosters growth and equity in education

Timeline

Director of Education Services - West - BASE Education /7 Mindsets
07.2021 - Current
Implementation Consultant – Customer Success Team - Odysseyware / Edgenuity (Imagine Learning)
03.2015 - 07.2021
Curriculum & Instruction / Federal Programs / Special Education - Aitkin Public Schools
01.2000 - 03.2015
Bemidji State University - Master's in Education, Reading Cognate
St. Cloud State University - Bachelor of Science, Special Education

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Kathleen Hakes-Fastner