Kathleen Hall
Valparaiso,Indiana
Summary
Highly motivated Order Entry Specialist and Administrative Assistant with extensive customer service and computer proficiency. Outgoing Administrative Assistant with track record of improving consumer experience and elevating company profile with target market. Historical background in criminology and criminal justice operations.
Overview
29
29
years of professional experience
Work History
Front Desk/Concierge Staff Member
Farfield Inn And Suites
11.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Administrative Assistant
State Street Title LLC
07.2018 - 03.2028
- Created and organized files for escrow officers for impending real estate sales or refinancing properties
- Answered phones and used previous knowledge to best provide assistance
- Acquired client information for all contacts within transactions
- Filed paperwork with multiple counties in order to fully close transactions
- Proficient in Stewart Title Workplace, AIM, Qualia Title Programs
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Substitute Teacher
East Porter County School Corporation
08.2016 - 05.2018
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assigned, explained and graded homework.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Took student attendance
- Collected papers and stored effectively once done
- Left information regarding class behavior and events that occurred within the given time frame
- Additional information provided on follow-up page
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Correctional Officer
Porter County Adult Probation
01.1999 - 04.2001
- Planned therapy treatment programs
- Communicated details in protective service settings
- Compiled evidence for court actions
- Compiled information for court cases
- Conducted legal searches or investigations
- Cooperated with court personnel or other law enforcement agencies
- Decided causes of legal action
- Explained government laws or regulations
- Maintained cooperative working relationships within community service
- Organized legal information or records
- Advised families with household issues
- Coordinated social service activities with resource providers
- Determined social service program status
- Evaluated client progress against measurable recorded goals
- Assisted public in complying with Postal Service regulations
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Attended to feeding, housing, and physical well-being of inmates.
- Responded promptly to emergency situations and provided medical aid.
Education
Diploma -
Chesterton High School
Bachelor of Science - Criminology
Indiana State University
1994
Skills
- Customer Service
- Financial Transactions
- Problem Resolution
- Relationship Development
- Microsoft Applications
- Proficiency
- Operational Improvement
- Team Management
- Organization
- Business Operations
- Process Improvement
- Corrective Action Execution
- Communication Equipment Operation
- Strategic Sales Techniques
Timeline
Front Desk/Concierge Staff Member
Farfield Inn And Suites
11.2022 - Current
Administrative Assistant
State Street Title LLC
07.2018 - 03.2028
Substitute Teacher
East Porter County School Corporation
08.2016 - 05.2018
Correctional Officer
Porter County Adult Probation
01.1999 - 04.2001
Diploma -
Chesterton High School
Bachelor of Science - Criminology
Indiana State University
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