Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Hamlet

Houston,TX

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

13
13
years of professional experience

Work History

Dog Walker

TheDogWalker.com
Houston, TX
09.2021 - 03.2022
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips.

Server

Alice Blue
Houston , TX
05.2017 - 08.2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Bernadines
Houston , TX
05.2016 - 05.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Banquet Server

Hyatt Regency Lost Pines
Cedar Creek, TX
05.2007 - 04.2016
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Provided friendly, courteous service to create memorable moments for guests.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Maintained flexible work schedule to meet event needs.
  • Monitored dietary restrictions and served guests with special needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.
  • Adapted service based on customer requests and kitchen readiness.

Education

Bachelor of Science - Food And Nutrition

University of Texas At Austin
Austin, TX
12.1978

Skills

  • Team Player
  • Problem Solving
  • Physical Strength and Stamina
  • Punctual and Dependable
  • Hand and Power Tools
  • Hand-Eye Coordination
  • Color Selection
  • Critical and Creative Thinking
  • Cross-Functional Collaboration
  • Adaptability and Flexibility
  • Originality and Creativity

Timeline

Dog Walker

TheDogWalker.com
09.2021 - 03.2022

Server

Alice Blue
05.2017 - 08.2019

Server

Bernadines
05.2016 - 05.2017

Banquet Server

Hyatt Regency Lost Pines
05.2007 - 04.2016

Bachelor of Science - Food And Nutrition

University of Texas At Austin

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Kathleen Hamlet