Kathleen Hanger
Lincoln,IL
Summary
Mission-driven executive with a proven track record of producing sustainable organizational change while effectively managing the day-to-day operations of complex businesses and leading cross-functional teams. Excels at balancing multiple priorities in fast-paced, deadline-driven environments, maintaining operational standards through efficient systems, processes, and protocols that save time, reduce costs, and improve overall efficiencies. Self-managing and confident decision-maker providing prompt solutions to various situations, while also resolving problems and interpreting program regulations. Respected team leader who successfully turns around underperforming teams and actively engages as a mentor, recruiter, and trainer to set staff up for success from day one. Creates cultures that challenge traditional mindsets and inspire innovation at all levels. Considers every perspective while driving progress forward. Excellent interpersonal, communication, organization, negotiation, multitasking, and exemplary customer service skills foster productive relationships with management, staff, and customers to drive positive outcomes. Professional program analyst delivering actionable insights and driving process improvements. Known for collaborative teamwork and achieving impactful results in dynamic environments. Expertise in data analysis, problem-solving, and program evaluation.
Overview
14
14
years of professional experience
Work History
Program Analyst- CO 9
USDA (FARM SERVICE AGENCY)
06.2020 - Current
- Specialized experience in resource assignments that include analyzing problems to identify significant factors, gathering data, and recognizing solutions
- Experience planning and organizing work, and communication factual and procedural information clearly, verbally, and in writing
- Expertise in developing, installing, and evaluating new and revised method, procedures, and performance standards
- Transliterated policy regarding establishment and maintenance of farm storage facility loans
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Examine and interpret existing and potential national program policies, procedures, and regulations to assess their relevance and influence on program management
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Reviews various administrative management policies, procedures, operations, goals, and objectives.
- Provides guidance to management and staff on procurement regulations, policies, procedures, alternatives, and available funds.
- Reviews and interprets HR rules and regulations and advises management and staff on requests for personnel actions.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
Office Administrator
Holzwarth Flying Service
01.2011 - 01.2015
- Worked as the office administrator across three sites, adept at handling a fast-paced setting and efficiently managing time
- Responsible for overseeing the daily operations of a medium-sized crop-dusting company, including managing various administrative tasks like phone calls, scheduling, reception, correspondence, and basic accounting responsibilities
- Also served as the main liaison for customers and suppliers
- Managed a combination of everyday tasks and more complex management issues such as problem solving over-extended commitments and employee time management
- Kept accurate account, financial, and employment records and exercised strict discretion and confidentiality
- Met deadlines while working in a high-pressure environment
Education
Bachelor of Science - Agriculture Communication & Leadership
Illinois State University
Normal, IL05-2012
Associate of Science -
Lincoln College
Lincoln, IL05-2010
Skills
- Strategic Business Planning
- Office & Financial Administration
- High-impact Process Improvement
- Problem-Identification & Resolution
- Excellent Communication
- Team Leadership & Training
- Workforce Management
- Excellent Time Management
- Strategic planning
- Business process improvement
Organizations
- School Board Member
- IASCOE (Secretary/Treasurer)
- Chester-East Community Club (Vice President)
Coreproficiencies
- Strategic Business Planning
- Office & Financial Administration
- High-impact Process Improvement
- Problem-Identification & Resolution
- Excellent Communication
- Team Leadership & Training
- Workforce Management
- Excellent Time Management
Timeline
Program Analyst- CO 9
USDA (FARM SERVICE AGENCY)
06.2020 - Current
Office Administrator
Holzwarth Flying Service
01.2011 - 01.2015
Bachelor of Science - Agriculture Communication & Leadership
Illinois State University
Associate of Science -
Lincoln College
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