Kathleen Hatfield
Irvine,CA
Summary
As an experienced nursing professional, I bring proven clinical expertise, leadership skills, and technical knowledge. I am adept at updating charts, overseeing medication administration, and collaborating with multidisciplinary teams to enhance patient care. Driven by quality and efficiency, I possess robust interpersonal skills. My personal mission statement, mirroring my leadership approach, is: "I will conduct myself in a manner that exemplifies honesty, excellence, and perseverance to mentor and support those I love, Those I lead, and Those I serve."
Overview
22
22
years of professional experience
Work History
Director of Home Health Services
Providence Home Health Orange County
Anaheim, CA
12.2021 - Current
- Synchronized efforts across teams for the timely and efficient accomplishment of projects.
- Managed day-to-day operations of a large staff, while collaborating with multiple departments.
- Implemented new technology solutions to streamline processes while also supporting the launch and training of a new EMR.
- Monitored inventory levels and storage to meet compliance with regulations and maintain adequate stock
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Provided leadership and guidance to managerial staff, as well as mentoring my successor.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved caregiver engagement and patient experience
Clinical Manager
St Joseph's Home Health
Irvine, CA
01.2012 - Current
- Enforce compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA
- Liaise between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management
- Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment as evidenced by employee engagement scores
- Collaborate with healthcare professionals to deliver high-quality patient care
- Supervise 18 staff members for Team 3 and over a 2 year period also supported Team 1
- Provided periodic performance evaluations, supervisory visits, staff scheduling, progressive counselling and monthly Huddles
- Manage overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores
- Employ active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees
- Drive attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization
- Partner with Director to raise standards of practice by monitoring, analyzing and correcting staff performance
- In particular with timely submission of documentation, adherence to infection control and medication reconciliation, decreasing re-hospitalization for CHF, identifying pts at risk for re-hospitalization (RRR), and working toward goal of real time documentation
- Participate in many committees including Epic lead team, Patient satisfaction, Palliative care, Raps at risk, and supported Director by attending meetings with Hospital affiliations
- Received the CAHSAH Lillian O'Brien Home Care supervision award 2019
- Performed Home Health SN field visits
- Case managed oversight of 30-35 patients
- Specialized 1 high tech infusion, Palliative End of life care, Oncology, pain management, venipuncture/phlebotomy and complex cases
- Mentored RN Nursing students from Santa Ana College
- Precept-ed new field staff
- Frequently chosen to perform State survey visits
- Known for comprehensive documentation.
Director of Home Health Services
Providence Home Health OC/MV
Mission Viejo, CA
06.2020 - 12.2021
- Synchronized efforts across teams for the timely and efficient accomplishment of projects.
- Managed day-to-day operations of a large staff, while collaborating with multiple departments.
- Implemented new technology solutions to streamline processes while also supporting the launch and training of a new EMR.
- Monitored inventory levels and storage to meet compliance with regulations and maintain adequate stock
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Provided leadership and guidance to managerial staff, as well as mentoring my successor.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved caregiver engagement and patient experience
Field RN II
St Joseph's Home Health
Irvine, CA
04.2002 - 01.2016
- Performed Home Health SN field visits
- Case managed oversight of 30-35 patients
- Specialized 1 high tech infusion, Palliative End of life care, Oncology, pain management, venipuncture/phlebotomy and complex cases
- Mentored RN Nursing students from Santa Ana College
- Precept-ed new field staff
- Frequently chosen to perform State survey visits
- Known for comprehensive documentation.
Education
Bachelor of Science in Nursing -
Syracuse University
Syracuse, NY05.1987
Skills
- Compliance with regulatory guidelines
- Strong communication skills, and relationship building
- Staff development, mentoring leaders
- Quality Improvement Process
- Expert navigation of EMR, and report monitoring
- Interdisciplinary Collaboration
- Patient Care and Education
- Reliability
- Relationship Building
- Employee retention strategies
- Operating Plans Development
- Employee Recruitment and Hiring
- Adaptability and Flexibility
- Patient engagement
Accomplishments
- Received "CAHSAH Lillian O' Brien Home Care Supervisor Award" in 2019.
- Received "Values in Action, Justice Award" in 2004.
- Completed TPI "Head Coach training" and "Thought Patterns for High Performance Facilitator" training.
- Completed "Own it" training.
- Managed an additional team for 2yrs.
- Certified as a Public Health Nurse
Timeline
Director of Home Health Services
Providence Home Health Orange County
12.2021 - Current
Director of Home Health Services
Providence Home Health OC/MV
06.2020 - 12.2021
Clinical Manager
St Joseph's Home Health
01.2012 - Current
Field RN II
St Joseph's Home Health
04.2002 - 01.2016
Bachelor of Science in Nursing -
Syracuse University