Hi, I’m
Kathleen Hatfield
Medical Administrative
Salem,USA
Summary
Customer service-oriented professional with a strong background in the healthcare industry. Experienced in providing administrative support and serving as the primary interface between patients and providers. Ensures efficient patient flow while prioritizing tasks and maintaining confidentiality. Thrives in fast-paced environments, consistently meeting deadlines and maintaining high productivity levels. Recognized for dependability and excellent follow-up skills. Proficient in Microsoft Office (including Excel, Word, and PowerPoint) as well as Chiro Touch and Eclipse EMR systems.
Overview
19
years of professional experience
Work History
Catholic Medical Center
Emergency Department Registrar
04.2023 - Current
Job overview
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Zimmermann Chiropractic & Wellness Center
Medical Receptionist
02.2021 - 05.2021
Job overview
- Scheduled appointments in Chiro Touch & Eclipse including type of appointment necessary such as adjustments or injury related appointment
- Verified insurance for patients and handled referrals
- Spoke to doctors regarding physical therapy and pain management for patients and entered critical information into EMR system
- Organized inventory shipped to office including supplements, pain creams, pillows & pads
- Matched all inventory to numbers in the computer
- Helped patients fill out and scanned Functional Outcome Assessment Form for treatment
- Cross trained as a Chiropractic Assistant and did such duties as used intersect table, used hot and cold packs for patients and used electrodes on patients
The Farm
Server / Customer Service Representative
03.2019 - 06.2020
Job overview
- Trained servers to be knowledgeable in the menu, drinks, table numbers and cash handling and food
- Followed a strict allergy policy communicating verbally to the kitchen and manager on duty as well as a written order form stating the allergy
Hope for NH Recovery
Office Assistant / Administrative Support
05.2018 - 09.2019
Job overview
- Provided office and front desk support
- Answered phones and handled various administrative tasks
- Helped organize, plan and execute community awareness events
- Made weekly calls to individuals in recovery to engage in conversation and provide support
The British Beer Company
Server / Customer Service Representative
06.2014 - 06.2018
Job overview
- Maintained high standards of customer service during high volume
- Assisted in schedule creation and conducting trainings
Grassfield Food & Spirit
Server / Customer Service Representative
05.2012 - 05.2014
Job overview
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests
- Wrote schedule for all serving staff and worked closely with bartending schedule to ensure efficient workflow
Cheesecake Factory Restaurant
Server / Customer Service Associate
09.2007 - 05.2011
Job overview
- Took orders accurately and entered orders using point of sale computer system
Melrose Wakefield Hospital
Volunteer
05.2006 - 05.2007
Job overview
- Provided comfort to patients and their families
- Assisted with neonatal care for infants in the NICU
Education
Ultimate Medical Academy
Associate of Science Degree from Health Sciences - Medical Administrative Assistant
01.2019
University Overview
Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.
Skills
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws & Ethics
- Medical Records Management
- Release of Information (ROI)
- HIPAA Compliance
- Medical documentation
- Compassionate patient care
- Toxicology
- Clinical documentation
- Healthcare ethics
- Quality improvement
- Verbal and written communication
- Answer telephones
- Database administration
- Equipment troubleshooting and maintenance
- Documentation review
- Patient interviews
- Filing systems
- Patient eligibility requirements
- Insurance authorizations
- Relationship building
- Health information management
- Office management
- Patient reception management
- Detail-oriented
- Medical office management
- Written communication
- Medical billing
- Interpersonal skills
- Teamwork
- Clerical support
- Patient care coordination
- Microsoft Office Suite
Volunteer Experience
- Hope for NH Recovery, Manchester, NH, Office Assistant / Administrative Support, 05/18, 09/19, Provided office and front desk support., Answered phones and handled various administrative tasks., Helped organize, plan and execute community awareness events., Made weekly calls to individuals in recovery to engage in conversation and provide support.
- Melrose Wakefield Hospital, Melrose, MA, Volunteer, 05/06, 05/07, Provided comfort to patients and their families., Assisted with neonatal care for infants in the NICU.
Key Qualifications
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws & Ethics
- Medical Records Management
- Release of Information (ROI)
- HIPAA Compliance
Timeline
Emergency Department Registrar
Catholic Medical Center
04.2023 - Current
Medical Receptionist
Zimmermann Chiropractic & Wellness Center
02.2021 - 05.2021
Server / Customer Service Representative
The Farm
03.2019 - 06.2020
Office Assistant / Administrative Support
Hope for NH Recovery
05.2018 - 09.2019
Server / Customer Service Representative
The British Beer Company
06.2014 - 06.2018
Server / Customer Service Representative
Grassfield Food & Spirit
05.2012 - 05.2014
Server / Customer Service Associate
Cheesecake Factory Restaurant
09.2007 - 05.2011
Volunteer
Melrose Wakefield Hospital
05.2006 - 05.2007
Ultimate Medical Academy
Associate of Science Degree from Health Sciences - Medical Administrative Assistant
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