Kathleen Heald
Palm Bay,FL
Summary
Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesperson
Ed Morse Sawgrass Auto Mall
Sunrise, FL
08.2020 - 01.2022
- Managed high call volumes while delivering outstanding customer service
- Provided resolution to existing customer concerns
- Ensured existing customer retention
- Promote add ons to all existing and new customers
- Ensure each customer is highly satisfied with their customer service experience.
- Utilized persuasive communication skills to successfully close deals and optimize dealership profitability.
- Gathered data on competitors' pricing, products, and promotional activities.
- Conducted test drives for potential customers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
Office Manager/Administrative Assistant
Structural Wrap LLC.
Miami, FL
04.2017 - 05.2020
- Responsible for new hires, training the new hires for management
- Scheduling for Inspections, New client Installs, Repairs, Depositions, Mediation, etc
- Introducing our company and its benefits to each new customer
- Create a file for each homeowner, input their claim#, policy#, contact information, and Policy
- In charge of making outbound calls to any Leads generated from our website
- Facilitated effective communication by delivering field crew schedules before each work day
- Keep everything organized and clean everyday in office.
- Supervised and organized staff members, effectively delegating tasks.
- Managed scheduling, logistics and event coordination for meetings, conferences and departmental activities.
- Managed supply and equipment orders to maintain optimal inventory levels.
Education
Associate of Arts - AA
Miami Dade College
Miami, FL04-2016
High School Diploma -
Cypress Bay High School
Weston, FL06-2011
Skills
- Coding (Less than 1 year)
- Customer Engagement
- Account Management
- Up-selling
- Complaint Handling
- Closing Techniques
- Networking
- Sales Presentations
- Negotiation
- Customer care
- Customer service (15 years)
- Data entry (8 years)
- Receptionist (9 years)
- Retail Sales (3 years)
- Inventory
- Scheduling (10 years)
- Payroll (8 years)
- Training (4 years)
- Microsoft Word (15 years)
- Team Building (6 years)
- Billing
- Administrative Assistant
- Outlook
- Microsoft
- Excel
- Accounts Payable
Certification
- Driver's License
- Public Notary
Additional Information
Skills:
Medical Coding
Bilingual
Data entry fast pace
Wpm: 40-45
Excellent customer service skills
Organization skills
Computer/Microsoft experience
Phone/filling skills
Quick learner
Able to multi-task
Personal Information
Title: Management/Administrative Assistant/Clerical
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Salesperson
Ed Morse Sawgrass Auto Mall
08.2020 - 01.2022
Office Manager/Administrative Assistant
Structural Wrap LLC.
04.2017 - 05.2020
Associate of Arts - AA
Miami Dade College
High School Diploma -
Cypress Bay High School
- Driver's License
- Public Notary
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